Reybets Casino - Pelaaja väittää, että maksu on viivästynyt.

Hi CasinoGuru. I requested a withdrawal and was asked to complete the verification process. I submitted both sides of my ID, and they were approved. Then I sent a selfie holding the ID, but it was rejected—possibly due to poor image quality; I understand that. I took another selfie, but nine days have passed, and it is still pending review. And one of the biggest issues is that it is impossible to contact the casino; I have emailed them numerous times but have never received a reply.

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Dear MATTEOSS,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I’m sorry to hear about your problem. Please allow me to ask a few questions to better understand the issue.

• Have you accumulated your winnings with or without an active bonus?
• For an independent review, please send your ID and the selfie that you sent to the casino to jean.s@casino.guru.
• Please include in your email all relevant correspondence between you and the casino (live chat or email support)? If it’s more convenient, you may also post screenshots here.

Thank you in advance for your reply.