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Hello

I have 2589 euros in real money at Revolution Casino that I would like to withdraw.

I was able to win with my real money without using a bonus

Unfortunately, I have a problem with the verification in this casino

The department still requests the transaction to top up the Jeton account for the period 20.12.24 - 20.01.25.

I have already sent the casino a jeton account statement for this period and uploaded it to my verification tab

The live chat told me that the jeton account statement was not accepted but could not give me any reasons why it was not accepted and they are still demanding it for the period in question 20.12.2024 - 20.01.2025

I have not topped up my jeton account during this period either

all transactions originate from casinos (deposits and withdrawals)

I have the same problem at the sister casino bassbet

where the casino has finally relented and verified my account. Both casinos belong to the same brand.

https://casinoguru-en.com/bassbet-casino-player-faces-delayed-withdrawals

I hope you can help me

hallo

ich habe im revolution casino 2589 euro echtgeld dich ich gern auszahlen möchte.

den gewinn konnte ich mit mein echtgeld erzielen ohne die verwendung eines bonus

leider habe ich ein problem mit der verifizierung in diesem casino

Die Abteilung fordert noch die Transaktion zum Aufladen des Jeton-Kontos für den Zeitraum 20.12.24 - 20.01.25 an.

ich habe dem casino bereits ein jeton account statement für diesen zeitraum gesendet und in meinen verifizierungstab hochgeladen

der livechat hat mir mitgeteilt das der jeton account statement nicht akzeptiert wurde konnte mir aber keine gründe dafür nennen warum es nicht akzeptiert wurde und sie fordern es immer noch ein für den fraglichen zeitraum 20.12.2024 - 20.01.2025

ich habe mein jeton konto in diesem zeitraum auch nicht aufgeladen

alle transaktionen stammen von casinos (ein und auszahlungen)

dasselbe problem habe ich auch bereits im schwestercasino bassbet

wo das casino nun endlich eingelenkt hat und mein konto verifiziert hat. beide casinos gehören zur selben marke

https://casinoguru-en.com/bassbet-casino-player-faces-delayed-withdrawals

ich hoffe sie können mir helfen

Dear fowi30,

Thank you very much for submitting your complaint. I'm sorry to hear about the problem you're experiencing.

In order to understand the situation better and assist you effectively, could you please provide us with the following information:

• Can you confirm the specific reasons given by the casino customer support for not accepting your Jeton account statement? Does the statement contain all your personal information necessary for verification as well as all the important transaction details?
• Have all your other documents been approved and verified?
• Am I correct in understanding that you have not made any Jeton deposits from 20 December to 20 January into this casino?

Your cooperation in providing these details will help us investigate and work toward a resolution. I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Can you confirm the specific reasons given by the casino's customer support for rejecting your Jeton statement? Does the statement contain all the personal information necessary for verification, as well as all important transaction details?

-the live chat couldn't give me any reasons why the token account statement was not accepted

-The Jeton account statement contains all necessary personal data as well as all important transaction details

Have all your other documents been approved and reviewed?

-Yes

Did I understand correctly that you did not make any chip deposits to this casino from December 20th to January 20th?

-My deposits were with jeton on January 19 (1000 euros) and on January 20 (200 euros)

I have not used any other payment method

I only used jeton

Können Sie die konkreten Gründe bestätigen, die der Casino-Kundensupport für die Nichtannahme Ihres Jeton-Kontoauszugs genannt hat? Enthält der Kontoauszug alle für die Verifizierung notwendigen persönlichen Daten sowie alle wichtigen Transaktionsdetails?

-der live chat konnte mir keine gründe nennen warum der jeton kontoauszug nicht akzeptiert wurde

-der jeton kontoauszug enthält alle notwendigen persönlichen Daten sowie alle wichtigen Transaktionsdetails

Wurden alle Ihre anderen Dokumente genehmigt und überprüft?

-ja

Habe ich das richtig verstanden, dass Sie vom 20. Dezember bis 20. Januar keine Jeton-Einzahlungen in dieses Casino getätigt haben?

-meine einzahlungen waren mit jeton am 19.1. (1000 euro) und am 20.1. (200 euro)

ich habe keine andere einzahlungsmethode benuzt

ich habe nur jeton benutzt

Thank you very much, fowi30, for providing all the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear fowi30,

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in.

Now, I would like to invite Revolution Casino representative to join this conversation.

Dear Revolution Casino, could you please provide more information about this case?

Looking forward to your reply.

Dear All,

Thank you for contacting us.

For further information regarding your verification process, we have forwarded your details to the appropriate department. You will be kept informed of the update.

Please be assured that we are doing our best to resolve this matter as soon as possible.

Best regards,

Revolution Casino Team

Dear All,

We greatly appreciate your cooperation and would like to inform you that the verification of the account has been completed.

Rest assured, we're taking immediate action and your request is being checked with priority so we can process your pending withdrawals as soon as possible.

Kind regards,

Revolution Casino Team

Dear Revolution Casino, 

thank you for your responses. Please notify us once the pending withdrawals are processed.

Dear fowi30,

We are pleased to inform you that all pending withdrawal submissions from February has been successfully completed.

Kind Regards,

Revolution Casino Team

Thank you for the update, Revolution Casino.

fowi30, could you please advise if you have received the payment?

so far 1500 euros have been paid out

1089 euros are still open and I am waiting for the payment

bisher wurden 1500 euro ausgezahlt

1089 euro sind noch offen und ich warte auf die auszahlung

Dear fowi30,

thank you for the message. We will now wait for the arrival of the remaining 1 089€. Please keep us updated.

everything was paid out

The case can be closed and I thank all those involved

alles wurde ausgezahlt

der fall kann geschlossen werden und ich bedanke mich an alle beteiligten

Dear fowi30,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Katarina

Casino.Guru