ReelsOn Casino - Pelaajan tilin sulkemispyyntö on viivästynyt.

I can't close my account even though I requested to close it for gambling ADDICITON more than a week ago

Non riesco a chiudere il mio account anche se ho chiesto di chiuderlo per gambling ADDICITON più di una settimana fa

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Hello, thank you very much for submitting your complaint. I am truly sorry about your negative experience with ReelsOn Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise what communication channels have you utilized to request a self-exclusion?
• Could you please confirm whether you have passed the KYC verification in this casino?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila