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Hello, I made a deposit today without any bonus or anything else, but the money hasn't appeared in my account even though it was deducted from my bank account! They are telling me some nonsense that it needs to be released. How can it be that it leaves my account and then supposedly needs to be released? Customer service provides no reasonable information about this. It's not about the amount but the principle; the money was deducted from my bank account, but nothing is in my gaming account. I experienced the same problem a few hours later on a sister site of this casino! I can only say Starscream Ltd. casinos are absolute frauds! It's a great start for casinos when the deposit doesn’t even get credited, but the money is still deducted from the account.

Hallo, ich habe heute eine Einzahlung getätigt ohne Bonus oder sonstiges allerdings ist das Geld nicht auf meinem Konto eingegangen obwohl es von meinem Bankkonto abgebucht wurde! Mir wird so ein Quatsch erzählt das es freigegeben werden muss. Wie kann das sein das es von Konto weg geht und dann angeblich frei gegeben werden muss. Der Kundenservice gibt keinerlei vernünftige Informationen hierzu. Es geht nicht um den Betrag sondern ums Prinzip, das Geld wurde abgebucht von meinem Bankkonto aber auf meinem spielkonto ist nichts. Das gleiche Problem habe ich auch paar Stunden später bei einer Schwesterseite von diesem Casino erlebt! Ich kann nur sagen Starscream ltd Casinos sind absoluter Betrug! Ist ein super Start in die Casinos wenn nicht mal die Einzahlung gutgeschrieben wird aber Hauptsache vom Konto abgebucht wird.

Dear ugursas789, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Dear ugursas789,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.