RakeBit Casino - Pelaajan tili on suljettu yllättäen.

They where contacting me to get me to deposit and then closed my account right afterwards. This casino is a scam.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Do I understand correctly that your account was closed right after you deposited?
• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Did you activate any bonuses on top of your deposit?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Dear Erlend,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Sorry for slow replies, I have been on vacation. It is difficult to remember exactly as I bet on 10+ sites, but I will reply as good as I can. I think I even had more crypto left in my account than I wrote in the complaint.

Do I understand correctly that your account was closed right after you deposited?

I had been playing a bit, then I was contacted by a VIP manager that tried to get me to do more deposits. When I tried to log in after some time it was closed and I was in that way not able to withdraw.

Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?

All of the mentioned.

Did you activate any bonuses on top of your deposit?

I did not use any deposit bonuses and never got any freebets, cashback etc. So it is impossible for me to have abused any bonuses.

Thank you very much for your reply, Erlend. Could you please forward all relevant correspondence between you and the casino to kristina.s@casino.guru? If it’s more convenient, you may also post screenshots here. I understand this may take time, so I appreciate your assistance.

They have not told me anything other than that they think I am doing fraud. I have not received any money from Rakebit, so this is just nonsense. Any legit casino would be open to complaints.

It seems that the casino has indicated which rule may have been breached. Would you be able to forward this specific email to me? Alternatively, you could share screenshots in this thread if that is more convenient for you.

Dear Erlend,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Sent on mail. Just nothing specific.

Dear Erlend,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Peter (peter.c@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Kristina

Hello there,

Thank you Erlend for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask RakeBit Casino for their help in resolving this complaint. We would like to know why the player's account was blocked and what we can do to help resolve this issue.

Thank you!

Hello,

We would like to emphasize that we operate in full transparency and strictly follow our Terms and Conditions.

Peter, the relevant evidence has already been sent to your email address. Kindly check your inbox to ensure you have received all the details.

Kind Regards,

Rakebit Team

Thank you for providing me with the information RakeBit Casino representative.

Dear Erlend, the casino has provided me with the evidence of multiple accounts. It is an industry standard that each person may only operate one account in their name and fund it solely with their own money. As your activity constitutes a clear violation of this policy, we believe the steps the casino has taken are justified, and we will subsequently reject your complaint. Thank you for your understanding.

Kind regards,

Peter