Rajabets Casino - Pelaajien kotiutuspyynnöt ovat viivästyneet.

Dear Rajabets Support Team,My name is Samar S***** (User ID: samar111, Account ID: #10*****).

I am writing this to express my extreme frustration regarding the rejection of my withdrawal requests (₹50,000 and ₹15,000).I registered on Rajabets because of its high ratings on Google, but this experience is turning out to be like dealing with an unreliable local bookie.

I have already submitted all my documents to your official email ID, but there has been no positive resolution.Here is the complete summary of my case and documents already submitted:

Nature of Winnings: My total balance is ₹1,09,301.50 Indian rupees but at our forum there is no option to select inr so I convert in USD.

I want to state clearly that I won this amount purely through Cricket Multibets in the Sportsbook.

I have NOT played any casino games and I have NOT used any bonuses. This is my hard-earned cash money.Current Location: I am currently working in Qatar. I have been completely transparent about my residency from the start.Documents Already Emailed: I have already provided the following to your official support channel:Indian Identity: Aadhaar Card (Front & Back) and PAN Card.Work & Residency Proof: My Qatar ID and my Indian Passport (sent to verify my current location in Qatar).Mandatory Selfie: A clear photo of me holding my Original ID Card along with a white paper where "RAJABETS" and the Current Date are clearly handwritten.

Transaction Evidence: Screenshots of all my Deposits and my Winning Cricket Bet Slips.Despite me providing every single proof required for a professional KYC process, my withdrawals were rejected. This is highly unprofessional.I am attaching EVERYTHING again to this email (Aadhaar, PAN, Qatar ID, Passport, Date-verified Selfie, and Bet Slips). I demand that you verify my account immediately and process my pending withdrawals without any further excuses. If Rajabets is truly a top-rated platform, prove it by resolving this now.Best Regards,Samar S***** User ID: samar111(Currently in Qatar)

Important notice:

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Which of your identity documents have not yet been reviewed and approved by the casino?
• Have any of your documents been rejected?
• Have you filled out your casino profile with correct personal information, including your address and country of residence, that can be confirmed with your identity documents and utility bills?
• Did you choose your country of residence as Qatar or India?
• Has the casino specified what the issue with your verification is?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Yes please help me out for the verification on rajabet so I can withdraw my amount

No I already send vai mail to their official mails id my adhaar card from back , passport,my qatar id my transaction details my pan card ....I Vai their app I submitted my adhaar card front and back and photo with holding Rajabet written with date and adhar card holding at my hand ,and I got mail that which I seen my all documents they said they can't commit any date to get verified success....I choose India I have given number also Indian

And I put everything I means the details are absolutely correct,my name age evrything with bank account

Dear Team,

I am a genuine player, not a bot. To avoid any misunderstanding, I have submitted both my winning and losing bet slips/screenshots. This shows that I play fairly with natural ups and downs.

Rajabets is deliberately delaying my KYC verification and withdrawal process. They intentionally create frustration so that players continue playing and eventually lose. This is an unfair practice.

Due to this delay, I also played a bit more out of frustration, and therefore my current updated balance is ₹104,451.50. I have now stopped playing further until this matter is resolved.

I kindly request you to review my documents,

Thank you for your responses and for the email you sent me.

Could you also forward me the communication with the casino customer support regarding their verification requests?

Also, please send me the additional documents you sent to the casino for verification, as I have only received your Aadhaar card.

I already send you via mail Frist reply from them second time I send massage they didn't reply

Dear Samar111

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Barbora (barbora.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Dear player,

My name is Barbora, and I will be assisting you in solving this case. Now I would like to invite Rajabets Casino representative to join this conversation.

Dear Rajabets Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

Dear All,

It is reported that the user has violated the Rajabets Terms and Conditions by registering with incorrect personal details.

The user is required to create a new Rajabets account with correct personal details as the incorrect details could not be changed.

Once the user creates a new Rajabets account, the total sum of the deposit amount; ₹ 17.500,00 will be credited to the users new account.

Regards,

Team Rajabets

Dear Rajabets Casino,

Thank you for your response.

Could you please clarify which personal details were registered incorrectly on the player's account and provide any relevant evidence supporting this conclusion?

Additionally, we would appreciate it if you could explain why the player's winnings have been voided and point us to the specific provision in your Terms and Conditions that applies in this case.

We look forward to your clarification.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear All,

As per the Rajabets Terms and Conditions;

https://rajabets5.com/en/pages/terms-and-conditions

2,By Operator: We may close accounts for breaches, regulatory issues, or suspected fraud, with funds/winnings potentially confiscated.

The users account is terminated due to the incorrect information provided. The personal details could not be changed or edited. Due to the missing information the users account could not be verified and the verification is failed.

As the user was able to confirm the ownership of the deposit funds, the users deposit funds were refunded back to the user. The user can receive his refund and withdraw the funds as a refund.

Regards,

Team Rajabets

Dear Rajabets Casino,

Thank you for your response.

We understand that the player's account was closed due to incorrect personal details and that the deposits have been refunded.

To help us assess the situation fairly, could you please clarify which details were entered incorrectly and explain why this resulted in the confiscation of the player's winnings? We would also appreciate it if you could point us to the specific Terms and Conditions clause that applies in this case and provide any supporting evidence for your decision.

If the player was able to verify their identity and prove ownership of the account and payment method, please explain why returning only the deposits was considered an appropriate resolution.

Thank you in advance for your cooperation.