Rajabets Casino - Pelaajien kotiutuspyynnöt ovat viivästyneet.

Dear Rajabets Support Team,My name is Samar S***** (User ID: samar111, Account ID: #10*****).

I am writing this to express my extreme frustration regarding the rejection of my withdrawal requests (₹50,000 and ₹15,000).I registered on Rajabets because of its high ratings on Google, but this experience is turning out to be like dealing with an unreliable local bookie.

I have already submitted all my documents to your official email ID, but there has been no positive resolution.Here is the complete summary of my case and documents already submitted:

Nature of Winnings: My total balance is ₹1,09,301.50 Indian rupees but at our forum there is no option to select inr so I convert in USD.

I want to state clearly that I won this amount purely through Cricket Multibets in the Sportsbook.

I have NOT played any casino games and I have NOT used any bonuses. This is my hard-earned cash money.Current Location: I am currently working in Qatar. I have been completely transparent about my residency from the start.Documents Already Emailed: I have already provided the following to your official support channel:Indian Identity: Aadhaar Card (Front & Back) and PAN Card.Work & Residency Proof: My Qatar ID and my Indian Passport (sent to verify my current location in Qatar).Mandatory Selfie: A clear photo of me holding my Original ID Card along with a white paper where "RAJABETS" and the Current Date are clearly handwritten.

Transaction Evidence: Screenshots of all my Deposits and my Winning Cricket Bet Slips.Despite me providing every single proof required for a professional KYC process, my withdrawals were rejected. This is highly unprofessional.I am attaching EVERYTHING again to this email (Aadhaar, PAN, Qatar ID, Passport, Date-verified Selfie, and Bet Slips). I demand that you verify my account immediately and process my pending withdrawals without any further excuses. If Rajabets is truly a top-rated platform, prove it by resolving this now.Best Regards,Samar S***** User ID: samar111(Currently in Qatar)

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Which of your identity documents have not yet been reviewed and approved by the casino?
• Have any of your documents been rejected?
• Have you filled out your casino profile with correct personal information, including your address and country of residence, that can be confirmed with your identity documents and utility bills?
• Did you choose your country of residence as Qatar or India?
• Has the casino specified what the issue with your verification is?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Yes please help me out for the verification on rajabet so I can withdraw my amount

No I already send vai mail to their official mails id my adhaar card from back , passport,my qatar id my transaction details my pan card ....I Vai their app I submitted my adhaar card front and back and photo with holding Rajabet written with date and adhar card holding at my hand ,and I got mail that which I seen my all documents they said they can't commit any date to get verified success....I choose India I have given number also Indian

And I put everything I means the details are absolutely correct,my name age evrything with bank account

Dear Team,

I am a genuine player, not a bot. To avoid any misunderstanding, I have submitted both my winning and losing bet slips/screenshots. This shows that I play fairly with natural ups and downs.

Rajabets is deliberately delaying my KYC verification and withdrawal process. They intentionally create frustration so that players continue playing and eventually lose. This is an unfair practice.

Due to this delay, I also played a bit more out of frustration, and therefore my current updated balance is ₹104,451.50. I have now stopped playing further until this matter is resolved.

I kindly request you to review my documents,

Thank you for your responses and for the email you sent me.

Could you also forward me the communication with the casino customer support regarding their verification requests?

Also, please send me the additional documents you sent to the casino for verification, as I have only received your Aadhaar card.

I already send you via mail Frist reply from them second time I send massage they didn't reply

Dear Samar111

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Barbora (barbora.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Dear player,

My name is Barbora, and I will be assisting you in solving this case. Now I would like to invite Rajabets Casino representative to join this conversation.

Dear Rajabets Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

Dear All,

It is reported that the user has violated the Rajabets Terms and Conditions by registering with incorrect personal details.

The user is required to create a new Rajabets account with correct personal details as the incorrect details could not be changed.

Once the user creates a new Rajabets account, the total sum of the deposit amount; ₹ 17.500,00 will be credited to the users new account.

Regards,

Team Rajabets

Dear Rajabets Casino,

Thank you for your response.

Could you please clarify which personal details were registered incorrectly on the player's account and provide any relevant evidence supporting this conclusion?

Additionally, we would appreciate it if you could explain why the player's winnings have been voided and point us to the specific provision in your Terms and Conditions that applies in this case.

We look forward to your clarification.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear All,

As per the Rajabets Terms and Conditions;

https://rajabets5.com/en/pages/terms-and-conditions

2,By Operator: We may close accounts for breaches, regulatory issues, or suspected fraud, with funds/winnings potentially confiscated.

The users account is terminated due to the incorrect information provided. The personal details could not be changed or edited. Due to the missing information the users account could not be verified and the verification is failed.

As the user was able to confirm the ownership of the deposit funds, the users deposit funds were refunded back to the user. The user can receive his refund and withdraw the funds as a refund.

Regards,

Team Rajabets

Dear Rajabets Casino,

Thank you for your response.

We understand that the player's account was closed due to incorrect personal details and that the deposits have been refunded.

To help us assess the situation fairly, could you please clarify which details were entered incorrectly and explain why this resulted in the confiscation of the player's winnings? We would also appreciate it if you could point us to the specific Terms and Conditions clause that applies in this case and provide any supporting evidence for your decision.

If the player was able to verify their identity and prove ownership of the account and payment method, please explain why returning only the deposits was considered an appropriate resolution.

Thank you in advance for your cooperation.

Dear All,

As per the Rajabets Terms and Conditions;

https://rajabets5.com/en/pages/terms-and-conditions

Verification Checks 5.

and,

2,By Operator: We may close accounts for breaches, regulatory issues, or suspected fraud, with funds/winnings potentially confiscated.

The users account is terminated due to the incorrect information provided. The personal details could not be changed or edited. Due to the missing information the users account could not be verified and the verification is failed.

The relevant proof can be shared via private channel, it could not be shared on public platforms.

Regards,

Team Rajabets

Dear Rajabets Casino,

Thank you for your response.

We appreciate your willingness to provide the relevant evidence via a private channel. Please send the supporting documentation to barbora.p@casino.guru so that we can independently review the circumstances of this case.

In particular, we would appreciate receiving evidence showing which personal details were entered incorrectly during registration, what information the player later provided during the verification process, and why the discrepancy resulted in the termination of the player's account. We would also appreciate an explanation of the reasoning behind the decision to confiscate the player's winnings in accordance with the applicable Terms and Conditions.

Once we have reviewed the evidence, we will assess whether the casino's actions were justified and consistent with its Terms and Conditions as well as our Fair Gambling Codex.

Thank you in advance for your cooperation.

Dear Rajabets Casino,

Thank you for your email and for providing the additional information.

I have reviewed your response and have sent you a follow-up email with a few additional questions. Once I receive your reply, I will continue reviewing the case and provide an update in this complaint thread.

Thank you in advance for your cooperation.

Dear All,

The Relevant Proof and Information have been shared with Casino Guru. The user also confirms the violation of the Rajabets Terms and Conditions. We do not permit fraudulent actions on our platform.

As per the Rajabets Terms and Conditions;

https://rajabets5.com/en/pages/terms-and-conditions

2,By Operator: We may close accounts for breaches, regulatory issues, or suspected fraud, with funds/winnings potentially confiscated.

The users account is terminated due to the incorrect information provided. The personal details could not be changed or edited. Due to the missing information the users account could not be verified and the verification is failed.

As the user was able to confirm the ownership of the deposit funds, the users deposit funds were refunded back to the user. The user can receive his refund and withdraw the funds as a refund.

We kindly request this case to be closed to not to waste the valuable time of the both parties. We certainly would like to assist our each and every valuable customer.

Regards,

Team Rajabets

Casino guru , please ask them each and every prove that they are claiming I did violation, a because of one silly mistake,they wanted to whipped out my whole amount....and for your kind information I didn't receive my diposit amount also

Dear player,

Thank you for your response and for explaining the circumstances.

I understand your position and appreciate that you have stated the incorrect date of birth was entered by mistake. However, the information provided during registration is expected to match the details shown on your identification documents. When there is a discrepancy, the casino may have grounds to refuse verification and close the account in accordance with its Terms and Conditions.

Thank you for your patience while I complete my review.

Dear Rajabets Casino,

Thank you for your email and for the additional information provided via our private communication.

The player has stated in this complaint thread that they have not received the refund of their deposits. Before I conclude my review of this case, could you please confirm whether the refund has already been processed or whether the funds are simply available for the player to withdraw?

Thank you in advance for your clarification.

Thank you casino guru ....for helping me ....they wanted to create new account to receive my diposit account on their platform,

They are cheaters I don't want to play on their site .... because I won genuinely....I can show my my bet slip also .....

My name is same , passport, adhar card,pan card ,bank account also in same name .....

Please tell them to give my diposit to my accounts same account

Once they will refund my diposit then I will update you hare letter u closed the case ... until I receive my diposit amount please don't close the case....

If you take back your step they will not pay my diposit amount also...

I don't want to play on rajabet anymore....

Tranfer my money to same account from where I diposit...upi or else I have given my account details hare transfer hare... thanks

Dear All,

The users' funds will be credited to the new account that he will create with the correct personal details.

After that, the use of the funds is up to the user. In case there is any further query; please contact support@rajabets.com

Regards,

Team Rajabets

No I don't want to register on your platform...small small date mistake u wiped out my 1 lakh win ....no need transfer to the account from where I diposit or else I have shere my account details with casino guru ask them and tranfer I will not register on your platform....

For your kind information casino guru their customers service only available when u r lossing when someone one ... customer care is like Indian police service....just because of casino guru they are replying...if casino guru not available then will take my diposit also

Dear Rajabets Casino,

Thank you for your clarification.

I understand that, according to your internal procedure, the player's initial deposits can only be refunded after a new account is created using the correct personal details.

While I appreciate the explanation, I would like to ask whether it would be possible to process the refund directly to the original payment method or another verified payment method instead, considering that the player has clearly stated they do not wish to create a new account or continue using your services.

If this is not possible, please kindly confirm that creating a new account is the only available way for the player to recover their refunded deposits.

Thank you in advance for your clarification.

Dear All,

The transaction is outdated. Hence, we provide the user funds to claim the refund. The user can claim the funds and withdraw them to the bank account owned by him. For any further query, please contact support@rajabets.com

Regards,

Team Rajabets

Dear Team,

Thank you for your response. As my account is blocked, I am unable to claim the refund directly. Kindly process my approved refund amount (₹17,500) to my bank account/UPI details which I will provide. Please confirm the next steps.

Regards,

Samar Sharma

Dear Casino Guru Team,I have shared my UPI ID and bank account details directly with Rajabets through their official email, as I saw their reply on your complaint page. This situation has taught me a lesson that I should never trust new platforms blindly.Please, I request you not to close my case until I actually receive my refund. If you step back now, they will not give me even a single rupee of my hard‑earned money. For your reference, I am also attaching a snapshot of the email I sent to them.

Once I receive my money, I will inform you immediately, and only then you may close the case.Regards,

Samar Sharma

Dear Rajabets Casino,

Thank you for your response.

The player has already provided their bank account details via email. Could you please explain how they can claim the refunded deposits and whether any further action is required from their side?

Thank you in advance for your clarification.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Casino guru you please not only mark unsolved, mark them as a cheter...rate them everywhere 0..

Raja bet I would like to ask not to rajabet....but who is replying for rajabet as a personaly if anyone stole your money what you will do ....

Don't laugh at others problem ,u may also face the wrold is round,karma gets return....it's my genuine won just because of one silly mistake you guys wiped out my all winning and now u guys are not giving my diposit also.....

Karma willl give you big return,be ready for that... thanks

At last in this compaint page they are not replying casino guru, please think twice, then what do you think as a personaly they will reply the player through mail.....big noooo....they will never reply if it's about money...

Casino guru god swere this was my genuine won.....I have tell many time I have all proof....but because of one silly mistake They are telling I did violation...i throw may be bomb on rajabet official address form where they are operating....that is very big violation, sorry for that ...

Rajabet 17500 will not make you rich

No you stolen my all winning....one day good will punish you ,whos replying,you may get also your reward,don't worry

Dear All,

The user shall proceed to claim the funds by creating a new account. There, the user can make an IMPS withdrawal to his bank account. The funds could not be paid out to an account information provided here.

Dear Samar, kindly create a new Rajabets account with your correct personal details to claim the refund. The refund transaction will be processed to the account matching with your personal details.

Regards,

Team Rajabets

It's showing the email address already use phone number already use how I can create then ,I will use my onther phone number and email...i and send you hare , because I won't trust you rajabet everything I will share on casino guru platform,wait let me make new account

I am not able to create new account because phone number and email ID of my already use to create your account before,i tried to make with new email but phone number once I entered qatar number it's invalid,sanp is there for your reference+974 qatar code is not available..... only india option is showing,that number I can't use again....so no option for me casino guru from last two months they are playing with me and you ... kindly close the case and Mark them as cheter,and defolter...thank you please close the case but before close the case please mark unresolved....and make make their reting 0...

Why I am telling this they will not give back my money for sure....thay are creating drama .... thanks

Dear Casino Guru Team,Thank you very much, Casino Guru.

Your website and your platform are the only ones that have stood by me and worked hard as a mediator for the last 2 months. You tried your best to get me justice, and I truly appreciate your efforts.

However, RajaBet is a complete thief ("chor"), and they have no intention of paying out my money. I do not wish to waste any more time arguing with them.

I request you to please close my case right now and completely drop their rating in your Safety Index. They are 100% genuine thieves, and their rating on your platform should reflect their fraudulent behavior.You already know who is right and who is wrong here. I cannot engage in endless arguments for this amount. I have not committed any major crime that requires me to present arguments like a lawyer. Please keep it simple.

You already know what my fault is and what RajaBet’s fault is. I request you to simply mark this case as 'Unresolved' and drop RajaBet’s rating to zero. Your platform currently shows their safety index as 'Above Average'; please change it to the lowest possible level.

My case is 100% genuine, and I have all the proof. I am stating the exact issues clearly below:The Verification Deadlock: I previously registered using an Indian phone number. However, I am currently residing in Qatar and I can no longer use or access that Indian number. RajaBet's website has a strict system rule that once a phone number and email are linked to an account, you cannot reuse or reset that same number.No Support for Qatar Numbers: RajaBet is fully aware that I am in Qatar, yet there is absolutely no option on their platform to enter a Qatar phone number.

The system strictly forces an Indian number format (+91).Intentional Tactics to Involve My Family: The company has not explicitly told me to use a family member's number, but it is completely obvious that this is their hidden intention. By blocking Qatar numbers and refusing to unlock my verification, they want to force me into a corner where I am pressured to use a relative's or family member's Indian number. This is a deliberate tactic to interfere with my personal family life so that my relatives find out that I play on RajaBet.Perfect Document Match vs. Minor Date Excuse: I have approached the casino support at least 10 times regarding this issue.

Everyone knows I played 100% genuinely, yet my balance was completely wiped out. They are holding onto a tiny error regarding a date, even though my legal name, phone number, bank account number, Passport, and Aadhaar card all perfectly match the same identity. What more do they want from me?Deliberate Avoidance of Payment: RajaBet is doing all of this intentionally. They are using this phone verification loophole and a minor date issue as a cheap excuse ("drama") to hold my money and refuse a legitimate payout.I have stated the absolute truth and I possess all the necessary evidence. I do not wish to argue any further. Please proceed by closing this complaint and lowering their Safety Index rating to reflect their unfair practices.Best regards,

Thank you casino guru for your efforts but now I don't have hope 😞 it's been more then 2 months,you have tried very hard for me ,I fell sorry for you 😔

Please close the case....they will not give my money... But I need justice also ... please 🥺 rate them 0 ....no need more arguments...

Dear Rajabets Casino,

Thank you for your response.

The player has attempted to follow your instructions but has been unable to create a new account due to your system restrictions.

Could you please advise whether there is any alternative way for the player to receive the refunded deposits? If not, please explain how the player is expected to complete the refund process under the current circumstances.

If no workable solution can be provided, we will have no option but to close the complaint as unresolved, which may negatively affect your rating.

Thank you in advance for your cooperation.