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Subject: Formal Complaint – Withholding of Winnings / Unreasonable Verification Delay (Username: [redacted], ID: [redacted])

Dear Support / Dispute Resolution Team,

I am writing to formally raise a complaint regarding my account (Username: lkgounder, ID: 916996) on Rajabets Casino.

I have been a regular player on the platform and have made multiple deposits over time. Initially, the platform processed smaller withdrawals without requiring any verification.

However, after I accumulated significant winnings and requested a withdrawal, my payout has been blocked for over 6 months under the reason of "verification." Despite repeated follow-ups, I have only received generic responses asking me to wait, with no clear timeline or resolution.

Summary of issue:

Casino: Rajabets

Username: [redacted]

Account ID: [redacted]

Total winnings pending: approx. ₹1.3 million+

Issue duration: over 6 months

Stated reason: ongoing verification

Problem: No progress, no clear communication, repeated delay responses

I fully understand and respect verification (KYC/AML) requirements. However, the prolonged delay without any meaningful update or resolution appears unreasonable and has resulted in my funds being effectively withheld.

Requested resolution:

Immediate completion of verification process

Clear timeline for resolution

Release of my pending withdrawal of ₹1.3 million+

I request a fair review and urgent resolution of this matter.

Kind regards,

lkgounder

Important notice:

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear lkgounder26,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

To better understand your situation and assist you in this matter, please provide some additional information.

• Do you still have access to your account?
• Could you please let me know which documents you have already provided and when exactly you sent the last one?
• Have you accumulated your winnings with or without an active bonus?
• Could you please post a screenshot of your verification page so we can review which documents have been verified and which are still pending?

I hope we will be able to help you resolve this issue. Thank you in advance for your reply.

Best regards,

Jean

Dear lkgounder26,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes I still have access to my account. I have uploaded the government Aadhar card as my ID card in the requested format. Last one was uploaded on 26th Apr'26 including selfie and Identity card front side. It was only accumulated winning without any bonus. This screen shows the verification pending and the winning on my account.

Thank you very much for your reply, lkgounder26.

Could you please forward all relevant correspondence between you and the casino to jean.s@casino.guru?

If it’s more convenient, you may also post screenshots here. I understand this may take time, so I appreciate your assistance.

Dear lkgounder26,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru