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I claimed a ₹250 bonus on Rajabets where the promotion tab completely hid the 7-day expiry date. When the 7 days were up, the platform didn't just remove the bonus—their system manually stripped my independent Main Real Money Deposit Balance entirely to zero. Customer support is actively ignoring all my emails and live chats, refusing to restore my personal cash deposits.

Please find the details in the attached screen shots that I have provided below ,the SS contains the details of the promotion tab and also u can see they haven't mentioned anything about the 7 days expiration details

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Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the issue you’re experiencing. To better understand your situation, please allow me to ask you a few questions:

• Do I understand correctly that the casino voided your deposited funds as well?
• Have you already started the wagering of the bonus by the time it expired?
• Could you please confirm whether your casino account balance was divided into real money and bonus money balances?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Attila

Hello Attila,

​Thank you for looking into my case. To answer your questions clearly:

​Did the casino void deposited funds as well?

Yes, absolutely. They did not just remove the bonus money; their system completely wiped my Main Real Money Deposit Balance straight down to zero (₹0). They confiscated my own deposited funds and the legitimate profits I earned from playing with my cash.

​Had I started wagering the bonus by the time it expired?

Yes, I had active, pending bets placed using the bonus money to fulfill the turnover requirements when the expiration occurred. The platform completely omitted any mention of a 7-day expiry deadline on the active promotion tab, creating a hidden trap.

​Was the account balance divided into real money and bonus money balances?

Yes, the platform explicitly separates the dashboard into a "Main Balance" (Real Cash) and a "Bonus Balance." Despite this clear separation, when the hidden bonus timer ran out, the system let the expiration bleed over and completely drained the Main Balance as well.

Thank you for your reply. Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

Thank you for your patience and cooperation.

Dear Attila,

​Thank you for reviewing my responses and moving my case forward.

​Per your request, I am forwarding the direct communication I received from Rajabets support regarding this issue.

Dear Player,

Thank you for forwarding the communication and for providing the additional screenshots.

While reviewing the attachments, I noticed a reference indicating a 6-day expiry period for the promotion. Could you please clarify whether this expiry information was visible to you during the wagering period, and if so, where exactly it was displayed (for example, in the promotion details page, bonus terms section, or account dashboard)?

This clarification will help us better understand whether the expiry condition was clearly communicated at the time you activated and played the bonus.

Thank you in advance for your cooperation.

Best regards,

Attila

Dear Attila,

​Thank you for your update. To clarify, this 6-day expiry information was not visible or clearly communicated to me during the wagering period. It was not displayed on the main promotion details page when I activated the bonus, nor was it shown on my active account dashboard while I was tracking my wagering progress.

​The first time this expiry period was brought to my attention was after the issue arose. I believe the condition was unfairly obscured, as a critical rule like a short expiry date should be prominently displayed where the player tracks their progress. I appreciate your help in reviewing this.

Dear Player,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Thank you for your support ,I look forward to get a solution and I trust you.thank you so much !!!

Even now they have given just the bonus of 1k but didn't give me my actual money 🤔

Please find the SS below

Hello Solomon292002,

I'm Michal, and I have taken over your complaint. I have reviewed this case, and I will contact the casino to shed more light on this matter and to see if I can help somehow.

We would like to invite Rajabets Casino to join the conversation.

Dear Rajabets Casino,

Could you please clarify how the player was informed of the validity period and applicable conditions of the bonus prior to participating in the promotion? We would appreciate it if you could provide any evidence demonstrating that this information was made available to the player in a clear and accessible manner before the bonus was claimed or activated.

Additionally, could you explain where and how the player was expected to verify the validity period of the bonus independently?

At present, based on the information available to us, the confiscation of both the player's winnings and deposit does not appear to have been sufficiently justified. We would therefore appreciate a more detailed explanation of the rationale behind the actions taken, together with any supporting evidence you consider relevant to this case.

Should certain evidence not be suitable for public disclosure due to confidentiality or data protection considerations, I can mark the relevant posts as private so that they are visible only to the player, your team, and Casino Guru. Alternatively, you may provide the supporting documentation directly to me at michal.k@casino.guru for the purposes of an independent review.

Thank you in advance for your cooperation. I look forward to your response.

Yes please , I'm providing the SS again of the promotion page here :

Dear All,

Each and every bonus on Rajabets has an expiration date.

This date is given on the My Bonuses menu and can clearly be seen on the screenshot. This promotion is ended, the validity is also provided on each relevant promotion.

Regards,

Team Rajabets

Team,

I would like to respectfully tell that they haven't provided any description of the expiration in the bonus tab where I claimed the bonus ,as you know that I have sent the SS of the bonus tab.

They also attempted to shut me off by giving a bonus which isn't my actual money ,I am least bothered about the bonus but they also confesicated my actual balance and also the profit that I gained from my actual money, to be clear their bonus was just 250rs, they mention that the 'bonus expired' but how could they take of my own deposited money with this kinda reasons.

I have attached the SS of the bonus message that was sent to me after my complaint which was sent to me to shut me off.

Dear Rajabets Team,

Thank you for your response. However, I feel that it has not yet adequately addressed the concerns raised by the player. I would greatly appreciate it if you could provide a more detailed explanation along with any supporting evidence related to the player's situation.

Thank you for your attention to this matter.

Dear All,

Kindly see the attached screenshot on our earlier response. The user is aware of the expiration date of the promotion. By claiming the promotion the user confirms that he accepts with the promotion T&C.

Regards,

Team Rajabets

You didn't give any discription about the expiration where I claimed it don't assume that I'm aware of it.

Dear Rajabets Team,

Kindly provide supporting evidence (screenshots, system logs, etc.) of the concrete bonus the player claimed at that time, including the description and terms that allegedly included the bonus expiration details within the "My Bonuses" menu, as the player still maintains that this important information was not available to them at that time.

Hi Team,

The Rajabets team aren't giving any response and also i didn't get any of my money back ,this is pure ignorance by them ,I humbly request you to please take necessary actions, Thank you.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.