Rajabets Casino - Pelaajan vahvistusprosessi on viivästynyt.

Hello,

My verification process has been pending since 19th September (37 days). I asked Rajabets's LiveChat agen many times & they always said my documents were successfully queued to be checked, no concrete time period given on verification. Please help me casino guru team. Thank you.

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Dear huynb2022,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To better understand the situation and help you effectively, could you please provide more details by answering the following questions:

• Have you used any VPN or IP-masking software to alter your real location while accessing the casino website?
• Have you filled out your player's profile truthfully and completely?
• Could you please forward me the documents you uploaded to your casino profile for verification? My email address is veronika.f@casino.guru.
• Have you received any communication from Rajabets regarding your verification aside from the LiveChat responses?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

Dear Veronika,

I'm pleased to answer your questions below:

1. Have you used any VPN or IP-masking software to alter your real location while accessing the casino website? ----> No.
2. Have you filled out your player's profile truthfully and completely? ----> Yes.
3. Could you please forward me the documents you uploaded to your casino profile for verification? My email address is veronika.f@casino.guru. ----. Yes, I've sent them to your email, please check.
4. Have you received any communication from Rajabets regarding your verification aside from the LiveChat responses? ----> No.

Looking forward to hearing from you soon.

Thanks and best regards.

Huy.

Thank you very much, huynb2022, for providing all the necessary information. I will now transfer your complaint to my colleague, Martin (martin.l@casino.guru), who will be at your assistance. I wish you the best of luck and hope your issue is resolved to your satisfaction in the near future.

Thank you, Veronika.

Hello huynb2022,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. I have also sent you an additional email - the only address I use is martin.l@casino.guru.

Now I would like to invite the Rajabets Casino representative to enter the discussion.

Dear casino representative,

could you please check the case and explain the matter to us? What is the cause of the prolonged waiting times? Are there any issues with the documents that were provided by the player? Can you please let us know how to proceed?

Thank you in advance for providing us with your view of the issue.

Dear Mr. Martin,

I've sent a reply email to your address martin.l@casino.guru.

I'm waiting for the good news from you.

Thank you for your help.

Regards.

Huy.

Dear huynb2022,

thank you for your response. We will now have to wait for the casino's response.

Thank you

Dear All,

The user is required to provide a screen recording proving the wallet ownership.

Regards,

Team Rajabets

Dear Rajabets Casino representative,

Thank you for your reply.

Do you mean a screen recording proving the crypto wallet that I used to make a 17,179.99 INR deposit on your site before?

What information do you need from my wallet to show on the screen recording?

Looking forward to hearing from you soon.

Regards.

Huy.

Dear huynb2022,

thank you for your continued cooperation,

Dear casino representative,

please let us know more information about the mentioned recording. Which information needs to be visible?

Dear Rajabets Casino representative,

While awaiting your specific request for information to be visible, I just sent a screen recording proving my wallet ownership to the email address "support@rajabets.com".

I hope that you can accept it, then unlock my withdrawal payment methods that have been locked since 19th September 2025.

Please process it as soon as possible.

Thank you.

Huy.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Many thanks for your help. I'm also waiting for an email reply from Rajabets casino.

Dear All,

The verification process has been completed. For any query please reach out to support@rajabets.com.

Best regards,

Team Rajabets

Dear casino representative,

thank you for your response. Is huynb2022 now able to withdraw his funds?

Dear huynb2022,

can you please confirm whether the verification is completed in your interface? Are you able to request withdrawals?

Dear Mr. Martin and Ms. Veronika, Rajabets Casino representative,

My account has been fully verified, and I have successfully withdrawn 18,580 INR to my Binance crypto wallet.

I sincerely appreciate your kind and dedicated assistance over the past period.

Dear Rajabets Casino representative, if I make additional deposits with your platform in the future, will my withdrawals be subject to the same delay of 2 months and 5 days as my initial withdrawal?

Thanks and best regards.

Huy.

Dear huynb2022,

I am glad to hear that your issue has been resolved at last. However, I also fully understand your dissatisfaction with the whole situation. Longer delays are always unwelcome and sometimes even possess risks, as players often lose the money they wanted to withdraw.

However, I'll go ahead and mark the complaint as 'resolved' in our system. I appreciate your cooperation and confirmation and I hope you won't be forced to message the Complaint Resolution Center again. However, if an issue arises, we are always here to help you!

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Martin

Casino.Guru