Rajabets Casino - Pelaajan KYC-vahvistus on viivästynyt.

My ID and selfie were already approved by Rajabets. They then asked for utility bills and a bank statement showing my deposit. I provided all original, genuine documents, but they have been stuck on "Waiting" status for a few months now. Every time I contact live chat or email, I get the exact same generic reply: "KYC is under review." They are deliberately stalling my verification to block withdrawals. All proof and screenshots are attached. Please intervene to get my KYC approved.

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Dear mdibrahim0,

Thank you for submitting your complaint. I’m very sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention.

Please note that KYC (Know Your Customer) verification is a mandatory security process designed to protect both players and the casino. Because online casinos cannot verify identities in person, KYC is the only reliable method to confirm that an account and its funds belong to the rightful owner. Licensed, reputable casinos handle this step carefully. Although verification can sometimes take a few business days, it is carried out to protect you and prevent misuse of your account.

To help me better understand your case, could you please answer the following questions?

• Could you please confirm whether you have submitted all of the documents requested by the casino for the KYC verification process?
• Has the casino informed you of any issues with the documents you submitted, or requested that you resubmit or correct any of them?
• Do you currently have any pending withdrawal requests?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

Dear mdibrahim0,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.