Rajabets Casino - Pelaajan kotiutus viivästyy tilin vahvistusongelmien vuoksi.

They verified my account when i made account but they are now again asking for documents. I've uploaded everything they wanted like fron and back of national id and selfie with requirements. But they are mot verifying my account. Its in pending status from yesterday. Please help me to withdraw.

Its not that simple. When i try to withdraw through crytpo they said their network is in update try imps. When i tried imps they asked for verification.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

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Dear Sahilsinha81,

Thank you for submitting your complaint. I’m very sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention.

Please note that KYC (Know Your Customer) verification is a mandatory security process designed to protect both players and the casino. Because online casinos cannot verify identities in person, KYC is the only reliable method to confirm that an account and its funds belong to the rightful owner. Licensed, reputable casinos handle this step carefully. Although verification can sometimes take a few business days, it is carried out to protect you and prevent misuse of your account. It is also common for casinos to request additional documents even after an account has been verified previously.

To help us investigate and expedite the process, could you please provide the following details:

• Did you submit any other documents, apart from those you listed in your message?
• Do I understand correctly that you provided all the documents just yesterday?
• Has the casino indicated any issues with approving any specific documents?

We hope to resolve this matter quickly. Thank you in advance for your reply and cooperation.

Best regards,

Kristina

No i uploaded the documents i told only.

Yes yesterday night i uploaded.

No they haven't provided me any response yet.

I've uploaded my documents on last friday but today its Tuesday and my documents are still in pending status.

Thank you very much for your reply, Sahilsinha81. Could you please forward all relevant correspondence between you and the casino to kristina.s@casino.guru? If it’s more convenient, you may also post screenshots here. I understand this may take time, so I appreciate your assistance.

It's been 10 days but they haven't verified my account please help me.

Dear Sahilsinha81,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lucia (lucia.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Kristina

Hello Sahilsinha81,

My name is Lucia and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Rajabets Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Lucia

Dear All,

Let us check this matter.

Regards,

Team Rajabets

They've asked me for bank statement of 6 months but i opened my account in. December 2025 which i used to deposit. How can i send 6 month statement. I have submitted the statement but again it's in the waiting status and they are intentionally delaying my verification.

After complaining in casino guru they approved my old selfie and documents which they asked. But now again my statement is in waiting status.

Hello Sahilsinha81,

Please note that the casino requires some time to verify the requested documents. At this stage, all we can do is ensure that the requested documents have been properly submitted and wait for the verification process to be completed.

Dear Rajabets Casino Team,

Could you please provide us with an estimated timeframe for how long the verification process will take? We would also appreciate it if you could keep us updated on any new developments.

Thank you in advance for your cooperation.

Dear All,

The bank statement the user has provided is in process. Kindly follow the status through the user profile.

Regards,

Team Rajabets

They replied when i sent their live chat support that only 14 minutes is remaining then they replied to this chat, if i reply this chat they again get 7 days and will reply at last minute. It's the worst experience i had. Please verify my account and provide me withdrawal today only.

Hello @lucia please ask them to solve my case asap it's been a month since they have not verified. No gambling app takes this much time.

Dear Rajabets Casino Team,

Could you please provide us with an estimated timeframe for the completion of the account verification process? We would appreciate any update you are able to share regarding its current status.

If possible, we would also be grateful if the review could be prioritized.

Thank you in advance for your assistance. We look forward to your response.

Dear lucia they will not reply and if they will they will reply something rubbish in the last minute only. Please reduce the rating of this casino and make sure their liscnece gets cancelled. They have scammed too many people in the name of verification.

Dear lucia, I'm in urgent need of funds, pleaase ask them to verify my account asap and release my funds. I have deposited in rajabets.

Dear Sahilsinha81,

I’m truly sorry to hear about your financial difficulties and understand how stressful this situation must be for you.

However, please understand that we at Casino Guru are not a legal or gaming authority, and we do not have the power to pressure the casino to verify your account or release your funds. What we can do is assist you by communicating with the casino, helping clarify what documents or information are required for verification, and working to resolve any misunderstandings between you and the casino.

As I have already contacted the casino and requested any information they are able to share with us, the only thing we can do at this moment is wait for their response or update.

I completely understand that you need the money urgently, but unfortunately, there is nothing more I can do right now. I kindly ask for your patience while we wait for the casino’s reply.

Thank you for your understanding.

Dear Rajabets Casino Representative,

Could you please provide us with an update regarding the status of the player’s account verification process?

We would appreciate any information you are able to share so we can better understand the current situation and assist in moving this matter forward.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello Sahilsinha81,

Since it seems the casino has not responded for the time being, I just wanted to check in with you to see if there have been any updates on your side.

Has the status of your account changed in any way, or have any of the newly submitted documents been verified?

Please let me know if there has been any development.

Sorry to inform you dear Lucia but the status is same till now. Its the worst casino I've ever seen. Don't know why i made account on this. You previously helped me a lot. The documents are still in the waiting it's second month running till now. I request you to review very bad this casino.

Dear player,

I am communicating with the casino outside of this thread. I will notify you, when I receive any updates.

Thank you for your patience.

Dear All,

We would like to inform that the users verification process was already completed. For any query please reach us out on support@rajabets.com

Regards,

Team Rajabets

Dear Rajabets Casino representative,

thank you very much for the update. I will leave this complaint open until Sahilsinha81 confirms his withdrawals have been paid out.

Dear Sahilsinha81,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Lucia
Casino.Guru