Rajabets Casino - Pelaajan kotiuttaminen viivästyy tilin vahvistamisen vuoksi.

Hi Team,

I newly joined rajabets, i deposited money and started playing, after almost 10 days of play, they blocked me to play .

Now when i try to withdraw amount they asked to verify account by providing documents.

Its been 36 days, I have submitted verification documents ,but they have not even processed it, it's in waiting stage, and upon asking there support team says they can't interfare with verification team, and can't provide a timeline.

I am worried they are not going to complete my verification anymore.

And top of that they are not even replying my emails as well. Attaching all the references for you.

Dear rivu2015,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process, but one month is more than enough time.

• Do I understand correctly that none of your documents have been approved?
• Have you provided all the required documents in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear rivu2015,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have provided all correct document but it's still pending for a kyc approval almost 45 days done Docoment still waiting for verification

Thank you very much for your reply, rivu2015. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Please note that I asked you to forward me the communication between you and the casino. Could you please send it to me so we can proceed with this complaint?

Thank you very much, rivu2015, for your cooperation. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear rivu2015,

I am so sorry to hear your account has not yet been verified. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Rajabets Casino representative to join this conversation and participate in resolving this complaint.

Dear Rajabets Casino,

Could you please state why the player's account has not yet been verified?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear rivu2015,

I have contacted the casino representative outside of the complaint thread, and let's hope they will respond here as soon as possible. I have extended the timer by an additional seven days.

Your patience is much appreciated.

Dear All,

It is reported that the verification process of the user was completed. The user has withdrawn the funds two weeks ago, we request this case to be closed.

Regards,

Team Rajabets

Dear rivu2015,

Could you confirm that you have passed the verification and withdrawn your funds?

I'll be awaiting your reply.

Yes 🙌 now you can close this case

Dear rivu2015,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Stefan, Casino.Guru