Rajabets Casino - Pelaajan kotiuttaminen viivästyy ja KYC:tä ei ole hyväksytty.

am extremely disappointed with the unprofessional handling of my account. My withdrawal of ₹97,000 has been declined without any valid reason. This is completely unacceptable.

I have already completed my KYC verification, yet it is still not being approved. If KYC was an issue, why was I allowed to deposit and place bets in the first place? It is unfair and frustrating to see such delays when it comes to withdrawals.

I demand an immediate resolution to this matter. Approve my KYC without any further delay and process my withdrawal at the earliest.

Awaiting your urgent response.

Dear parv10verma,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Could you please advise which documents you have already provided and when exactly you sent the last one?
• Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear Kristina,

Thank you for your response. I have already submitted the required KYC documents, including:

• A front and back picture of my Aadhaar card.

• A photo of myself holding a paper with "Raja Bets" and the date written on it, along with my Aadhaar card in my other hand.

However, I am confused about the process. If this was truly a KYC requirement, why was my withdrawal initially approved, only to be declined the next day, and then suddenly my account required KYC verification? This sequence of events raises concerns, and I would appreciate clarification on why this happened.

Please let me know how soon this issue can be resolved.

please reply

Thank you very much for your reply, parv10verma. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear parv10verma,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.