Rajabets Casino - Pelaaja ei ole vielä saanut voittojaan.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Gt123,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

"Thank you Jean. I am keeping my balance stable at ₹32,534.53 and not playing any further games. I will cooperate fully and wait as advised."

"Hello Jean, please note that I am a player from India, not Ontario, Canada. I had to use a VPN to access the Casino Guru website because it was blocked by my local internet service provider. My Rajabets account is registered in India, and I have uploaded Indian government ID documents for KYC. Please correct my location to India. Thank you."

Dear Gt123,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

"Hello Jean, thank you for following up on my case. No, I have NOT received my withdrawal yet, and my KYC verification is still pending. My Rajabets account screen remains locked with the same 'Queue' message, and their live support refuses to provide any manual update or timeline. My current balance is still stable at ₹32,534.53, and I have not played any games to keep the funds safe. Please officially contact Rajabets management to expedite my verification and release my funds. Thank you."

I'm sorry to hear that your KYC verification is still pending. Please allow me to ask a few questions to better understand the situation.

• Have you accumulated your winnings with or without an active bonus?
• Did the casino ask for any documents other than your government ID and selfie? Please list the other documents that you have provided.
• When exactly did you sent the last document?
• Could you please forward all relevant correspondence between you and the casino to jean.s@casino.guru regarding account verification? If it’s more convenient, you may also post screenshots here.

If you email me, please also notify me in the complaint thread. Thank you in advance for your cooperation.

Hello Jean,Thank you for your follow-up. Here are the answers to your questions to clarify my situation:

Active Bonus: I accumulated my winnings completely WITHOUT any active bonus. I played solely with my raw cash deposit.

Requested Documents: The casino only requested a Government ID and a Selfie on their verification page. I have uploaded my clean and clear Indian Government ID (Aadhaar Card) and a Selfie. No other documents were asked.

Date of Last Submission: I submitted my last set of documents on August 19th, 2026. My verification screen has been locked since then.

Correspondence: There is no relevant email correspondence because the Rajabets live chat support continuously refuses to help, repeatedly giving the same automated copy-paste message stating that the live support cannot interfere with the Risk Department's queue.

My current balance remains completely stable at 32,534.53 INR, and I have uninstalled the casino app to keep the funds absolutely untouched. Please officially escalate this with Rajabets management. Thank you for your support!"

Thank you very much for your reply, Gt123.

For an independent review, please send the same ID and selfie that you sent to the casino to jean.s@casino.guru?

I appreciate your assistance.