RainBet Casino - Pelaajatilin poistaminen viivästyy.

I WANT TO COMPLETELY DELETE MY ACCOUNT FROM THIS STUPID SCAM SITE AND THIS SCAMMERS ARE NOT ALLOWING ME TO DO IT !

THEY SAID I NEED TO PROCEED WITH A 24HS SELF EXCLUSION FIRST AND THEN A 90 DAY SELF EXCLUSION AGAIN ' BEFORE ' I CAN DEMAND AN = INSTANT DELETION !

WHICH IS TOTALLY WRONG AND UNACCEPTABLE !

I WANT MY ACCOUNT DELETED FROM THEIR SCAM SITE = RIGHT NOW / IMMEDIATELY

AND I HAVE THE RIGHT FOR THAT (SINCE THE ACCOUNT BELONGS TO ME) I DON'T CARE / I DON'T WANT TO WAIT STUPID 90 DAYS TO HAVE MY ACCOUNT AND DATA REMOVED FROM THEIR STUPID SITE !

SO I NEED ASSISTANCE WITH THAT AND I'M OPENING THIS DISPUTE TO ENFORCE = MY RIGHTS TO HAVE MY ACCOUNT DELETED IMMEDIATELY !

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear LEOBOY,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please specify the reason for closing your account? Additionally, would you be so kind as to forward me the account closure requests you sent to the casino along with the casino's responses? You can send them to me at veronika.f@casino.guru.

I must also caution you that the use of offensive or intimidating language will not be tolerated. Any further attempts to verbally attack or intimidate the professionals at Casino.Guru or any staff members of the casino may result in the permanent blocking of your profile on our website. Our primary goal is to assist players, and we have a zero-tolerance policy for such behavior.

Thank you in advance for your cooperation.

Best regards,

Veronika

HAVE THE ABSOLUTELY RIGHT TO HAVE MY ACCOUNT DELETED / ERASED FORM THIS SCAM SITE !

AND I WON'T STOP AT NOTHING TO HAVE IT ENFORCED WITH YOUR HELP, OR WITHOUT YOUR HELP, DOES NOT MATTER TO ME, CASINO GURU !

Our primary goal is to assist players

IF YOU SAY YOUR PRIMARY GOAL IS TRULY THIS ONE YOU MENTIONED, THEN YOU HAVE THE RESPONSIBILITY TO ACTUALLY HELP PLAYERS FOR REAL.

NOT JUST TALK !!!!!!!

BEAUTIFUL WORDS AND EMPTY PROMISES MEANS NOTHING !

YOUR DUTY AND RESPONSIBILITY IS TO TRULY = HELP PLAYERS

AGAINST THIS THIEF/SCAM SITES OUT THERE.

• I ONLY WANT MY ACCOUNT DELETED, I HAVE THE RIGHT FOR THAT AND UNDER GDPR THEY HAVE OBLIGATION TO COMPLY AS WELL.

HOPE THIS IS CLEAR !

Thank you for your email.

Unfortunately, since you have continued to use abusive language despite my previous warning regarding your inappropriate behaviour, your account at Casino Guru will be permanently closed.

Best regards

Veronika