Ragnaro Casino - Pelaajan kotiutus on viivästynyt.

Hello, I have €7955 in my Ragnaro account and would like to withdraw it. Unfortunately, no withdrawals have been processed for 13 days. Previously, I received three withdrawals of €500 each, after they had been pending for 20 days. The website's terms and conditions state a processing time of 72 hours. This has been exceeded many times over. If the casino isn't adhering to its own processing times, it's impossible for me to reach the monthly €7000 withdrawal limit.

Hallo, ich habe 7955€ in meinem Ragnaro Account und möchte gerne auszahlen. Leider werden seit 13 Tagen keine Auszahlungen mehr bearbeitet. Zuvor habe ich 3 Auszahlungen zu je 500€ erhalten, nachdem diese schon 20 Tage ausstehend waren. In den AGBs der Website ist eine bearbeitungszeit von 72 Stunden angegeben. Diese wurde bisher um ein Vielfaches überzogen. Wenn das Casino seine eigenen Bearbeitungszeiten nicht einhält, ist es mir unmöglich das monatliche 7000€ Auszahlungslimit zu erhalten.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you let us know how long did your last successful withdrawal took to be processed?
• Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hi Attila, I made all my winnings with real money and didn't have to use a bonus.

The last payout took 20 days, which also significantly exceeded the stated 72 hours.

Verification has not been requested so far. My account also states that it does not currently need to be verified.

I requested all withdrawals to the same USDT address from which I also deposited.

Hallo Attila, ich habe alle Gewinne mit Echtgeld erzielt und musste keinen Bonus verwenden.

Die letzte Auszahlung hat 20 Tage gedauert, was ebenfalls die angegebenen 72 Stunden extrem überzogen hat.

Eine Verifizierung wurde bisher nicht angefordert. In meinem Account steht ebenfalls dass dieser derzeit nicht verifiziert werden muss.

Ich habe alle Auszahlungen auf die gleiche USDT Adresse beantragt von welcher ich auch eingezahlt habe.

Dear Player,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lucia (lucia.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Hello Maruschka,

My name is Lucia and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Ragnaro Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Lucia

Dear Maruschka,

Thank you for your patience.

We have forwarded the details to the relevant department, so that they look into this further. As soon as there is an update, you will be notified immediately.

We sincerely apologize for the inconvenience caused. Rest assured we are doing our absolute best to resolve the matter as soon as possible.

Best Regards,

Ragnaro Casino Team.

Dear Ragnaro Casino Team,

Thank you for your assistance. We look forward to receiving any further updates from you.

Dear Maruschka,

We are pleased to inform you that your withdrawal requests have been successfully completed.

The funds may take 3 to 5 working days to appear in your account, depending on the payment method used and your bank’s processing times.

Kind Regards,

Ragnaro Casino Team.

I have already requested new payouts.

Ich habe bereits neue Auszahlungen beantragt

Hello,

I’m happy to hear things are moving in the right direction. I will leave this complaint open until I receive confirmation that all funds have been received.

I requested new withdrawals a week ago. Unfortunately, nothing has happened yet. When will my withdrawals be processed? The casino's terms and conditions state 72 hours, but this deadline has been exceeded every time so far.

Ich habe bereits vor 1 Woche neu Auszahlungen angefragt. Bisher ist leider nichts passiert. Wann werden meine Auszahlungen bearbeitet? Laut Casino AGBs steht dort 72h, allerdings wurde diese Frist jetzt bisher immer überschritten

Dear Ragnaro Casino Team,

Could you please provide us with additional information regarding the player's inquiry? Your assistance would be greatly appreciated.

I haven't received any further payments for 12 days.

Ich habe seit 12 Tagen keine weiteren Auszahlungen erhalten

Dear Maruschka,

Thank you for your patience.

We have forwarded the details to the relevant department, so that they look into this further. As soon as there is an update, you will be notified immediately.

We sincerely apologize for the inconvenience caused. Rest assured we are doing our absolute best to resolve the matter as soon as possible.

Best Regards,

Ragnaro Casino Team.

Unfortunately, only €500 was paid out, and the other two payments of €500 each were cancelled without reason.

Leider wurde nur 500€ ausgezahlt und die anderen 2x 500€ grundlos storniert.

Dear Maruschka,

Thank you for your follow up.

Please be advised that your previous withdrawals were cancelled by the payment provider. We can see that you have since submitted new requests, which will be reviewed and processed within our standard timeframe.

Best Regards,

Ragnaro Casino Team.

Dear Ragnaro Casino Team,

thank you for the information.

Dear Maruschka,

please let us know when you receive your withdrawals?

Hello, it seems that the payouts are not being processed according to the standard processing time, because I still haven't received any new payouts and it's been 6 days now.

Hallo, die Auszahlungen werden scheinbar nicht nach Standard Bearbeitungszeit ausgeführt, denn ich habe weiterhin keine neue Auszahlungen erhalten und es sind mittlerweile schon wieder 6 Tage.

Dear Ragnaro Casino Team,

We would greatly appreciate any updates regarding the ongoing issue with withdrawals. Thank you for your attention to this matter.

Dear all,

Thank you for following up.

Please be advised that your previous withdrawal requests have been processed. The new requests submitted on April 25 and 26 are currently in queue and remain under review.

We appreciate your patience while these are finalized.

Best Regards,

Ragnaro Casino Team.

Dear Ragnaro Casino Team,

thank you for the clarification. Please keep us updated.

Dear Maruschka,

please let me know in case of any development.

I haven't received any further payments yet. It would be nice if the casino could tell me when the next payment will be made.

Ich habe bisher keine weiteren Zahlungen erhalten. Es wäre nett wenn das Casino mitteilen könnte wann die nächste Zahlung erfolgt.

Dear Ragnaro Casino Team,

Could you please provide an estimated timeframe for how long the withdrawals may take? This information would help manage the player’s expectations and ease any concerns.

Thank you in advance for your cooperation.

Hello, I only received one withdrawal of €500. The casino canceled the other two withdrawals of €500 each. I would like to request that my withdrawals no longer be canceled without reason, but rather processed. I have to wait almost two weeks for each one to be processed.

Hallo, ich habe nur eine Auszahlung von 500€ erhalten. Die anderen 2 Auszahlungen von jeweils 500€ hat das Casino storniert. Ich möchte darum bitten meine Auszahlungen nicht mehr grundlos zu stornieren, sondern bitte zu bearbeiten. Ich muss schließlich jedes Mal knapp 2 Wochen auf die Bearbeitung warten.

Dear Maruschka,

We are pleased to inform you that your withdrawal attempted on April 26, 2026, has been successfully processed, and the funds were dispatched from our end on May 7, 2026.

The funds may take between 3 and 5 business days to reflect in your account, however, this timeframe is contingent upon the payment method utilized and the standards of your bank.

Upon reviewing your concerns related to the canceled withdrawals, we would like to inform you that the two withdrawals which were attempted on April 25, and 27, 2026, were canceled from the payment providers end. Hence, the balance was returned back to your Ragnaro account.

We have noticed you have attempted another withdrawal request on May 7, 2026.

We will make every effort to assist you with both, your pending and future withdrawals. We anticipate providing you with a status update at the earliest opportunity.

Please be advised that you are permitted to have a maximum of three (3) active withdrawal requests, each separated by a gap of 24 hours. For the fourth request, you will need to wait for one of the previously submitted three withdrawal requests to be processed. 

We sincerely appreciate your patience during this time. Thank you for your understanding.  

Kind regards,

Ragnaro Casino team.

Hello, I'd like to clarify that it's technically impossible to have four pending payments. I currently have two pending payments and will be requesting the third tomorrow.

Hallo, ich möchte klarstellen dass es technisch schon gar nicht möglich ist überhaupt 4 ausstehende Auszahlungen zu haben. Ich habe derzeit 2 ausstehende Auszahlungen und beantrage morgen die dritte.

Hello,

I’m happy to hear things are moving in the right direction. I will leave this complaint open until I receive confirmation that all funds have been received.

Ragnaro paid 3 x €500 three days ago.

Since then I have requested new payouts and currently there is still €2451 that needs to be paid out.

Ragnaro hat 3x 500€ bezahlt vor 3 Tagen.

Ich habe seitdem neue Auszahlungen beantragt und momentan sind es noch 2451€ die ausgezahlt werden müssen.

Dear Maruschka

Please let me know as soon as you receive the rest of the funds.

Unfortunately, I've been waiting for new payouts for another week.

Ich warte leider schon wieder seit einer Woche auf neue Auszahlungen.

Hello, Ragnaro processed one withdrawal and then cancelled two others. Unfortunately, this has happened several times now and is significantly delaying the payout of all winnings.

Hallo, Ragnaro hat eine Auszahlung bezahlt und 2 Auszahlungen wieder storniert. Dieses Vorgehen ist jetzt leider schon öfters vorgekommen und verzögert die Zeit bis alle Gewinne endlich ausgezahlt sind erheblich.

Dear Maruschka,

Thank you for the information. I would greatly appreciate it if you could keep me updated on any developments.

I still owe €1951 from the casino. I would appreciate it if the casino would adhere to the processing time and refrain from repeatedly canceling withdrawals.

Ich habe noch 1951€ zu erhalten von Casino. Ich würde mich freuen wenn das Casino die Bearbeitungszeit einhalten und die wiederholten Stornierungen der Auszahlungen unterlassen würde.

Unfortunately, no new payouts have been processed yet.

Leider sind auch weiterhin keine neuen Auszahlungen bearbeitet worden.

Dear Maruschka,

Could you please confirm whether withdrawals are currently being processed successfully, although with some delays?

I've only received one payout of €500 since May 14th, and that was on May 21st. I wouldn't say that Ragnaro processes payouts reliably.

Ich habe seit 14. Mai nur einmal 500€ ausgezahlt bekommen und das war am 21. Mai. Ich würde nicht behaupten dass Ragnaro die Auszahlungen zuverlässig bearbeitet

Dear Ragnaro Casino Team,

We would appreciate it if you could provide us with an update on the current status of player withdrawals. Additionally, please let us know if there are any issues that we should be aware of.

Dear Maruschka,

Thank you for your patience.

We have forwarded the details to the relevant department, so that they look into this further. As soon as there is an update, you will be notified immediately.

We sincerely apologize for the inconvenience caused. Rest assured we are doing our absolute best to resolve the matter as soon as possible.

Best Regards,

Ragnaro Casino Team.

Dear all,

We would like to inform that at the moment there is only one pending withdrawal that has been requested on June 1st and will soon be processed.

All the previous withdrawal requests have already been paid.

Best Regards,

Ragnaro Casino Team.

Dear Ragnaro Casino Team,

Thank you for the update.

Dear Maruschka,

I would appreciate it if you could inform me as soon as you receive your funds.

Dear Maruschka,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I am waiting for my last payment of €451, requested 11 days ago.

Ich warte auf meine letzte Auszahlung von 451€, beantragt vor 11 Tagen.

Hello Maruschka,

I wanted to follow up and ask if the funds have arrived.

I received my final payment yesterday. Thank you for your support.

Ich habe gestern die letzte Auszahlung erhalten. Danke für die Unterstützung

Dear Maruschka,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Lucia S

Casino Guru