Rabona Casino - Pelaajien kotiutukset Rabonalla viivästyvät.

I am experiencing very long delays with withdrawals from Rabona.

My current account balance is approximately €19,500. The platform only allows withdrawals of €500 per request with a maximum of three withdrawals pending at the same time.

At the moment I have three withdrawals of €500 each in progress. One withdrawal was requested on 10.02., another on 11.02., and the third one was requested more recently after one withdrawal was finally processed about a week ago.

The problem is that the withdrawals are taking extremely long to process. Requests from February 10th and 11th are still pending after several weeks.

I have contacted Rabona support multiple times. Their responses state that the finance department is aware of the delay and that there is a high volume of withdrawal requests. They also confirmed that my request is already outside their normal processing timeframe.

The balance was generated through normal sports betting activity and no bonuses were used.

I simply want to withdraw my full balance and close my account, as I do not intend to continue playing on Rabona. The current withdrawal limit combined with the extremely slow processing makes it almost impossible to withdraw the funds in a reasonable timeframe.

I kindly ask Casino Guru to assist me in resolving this withdrawal issue and help ensure that my funds are paid out.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas,

Thank you for your response.

Yes, I have successfully made withdrawals from the casino in the past. Between New Year and the end of January I was able to withdraw a total of about €7,000.

The withdrawals were usually processed within about 3 days. After one withdrawal of €500 was completed, I was normally able to request the next withdrawal the following day, also for €500.

Regarding the KYC verification, I have already submitted the required documents to the casino.

Thank you for your assistance and I hope this issue can be resolved soon.

Best regards 

Lukas

Dear LUKADINHO1948,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Igor (igor.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear LUKADINHO1948,

My name is Igor and I will be assisting you with your case.

I am sorry to hear about your problem with the Rabona Casino and I hope that together we will come to a successful resolution of your issue.

Now I would like to invite a Rabona Casino representative to join this conversation and participate in resolving this complaint.

Dear Rabona Casino,

Could you possibly provide additional information regarding the issue and clarify the situation?

I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance for providing the information.

Dear all,

Thank you for contacting us.

We kindly inform you that we are currently reviewing your case and will update you as soon as we have further updates.

We appreciate you reaching out to us about this matter.

Kind regards,

Rabona

Dear Rabona Casino,

Thank you for your response and for informing us that you are looking into this case.

Please reply when there is any update regarding this complaint.

Dear All,

Thank you for the patience.

We kindly advice you that we are still checking the case and we will update you soon.

Kind regards,

Rabona Casino

Hello,

I would like to provide an update regarding my complaint.

Since my last message, the situation has not improved. My withdrawals are still not being processed, and I am now facing additional issues with repeated verification requests.

I have already submitted all required documents multiple times, including identity verification, bank account, card verification, and proof of address. Each time, I provided the documents correctly and in full.

However, after waiting several days, I am repeatedly asked to complete new verification steps again. In some cases, the same documents are being requested again, even though they were already submitted before.

I always comply immediately and upload everything again, yet the process keeps repeating and no progress is made. My withdrawals remain pending, and no clear explanation is provided.

This ongoing situation is extremely frustrating, as I have fully cooperated at all times, but I am still being delayed without any resolution.

I kindly ask for your assistance in resolving this issue, ensuring that my verification is finally completed, and that my withdrawals are processed without further delay.

Thank you.

Dear Rabona Casino,

As I mentioned in my previous message, thank you for informing us that you are reviewing this case.

If there is anything the player or I can assist you with, please let us know.

Also, please let us know if there are any updates regarding this complaint.

Dear all,

Thank you for the patience.

We kindly inform you that the relevant department inform us that you need to provide the following Documents :

"To complete your account verification, please provide the following documents:

A recent Bank Statement from your digital bank.

A valid Proof of Address (POA).

Proof of ownership for the bank account ending in 9544 (IBAN: DE53 *********** 44)."

Kind regards,

Rabona Casino

Dear LUKADINHO1948,

The casino is requesting the above-mentioned documents. Please let us know once you have sent them.

Hello,

I would like to respond to Rabona’s latest message.

I have already submitted all requested verification documents multiple times, each time completely and correctly. Whenever new documents were requested, I uploaded them immediately without delay.

What I find especially concerning is that I have now been asked for a proof of address for the third time. It was initially accepted, then other documents were requested, which I also provided immediately. Now, once again, I am being asked to submit the same proof of address, which I have already uploaded again right away.

Additionally, each review process takes several days, but instead of reaching a final decision, new or previously submitted documents keep being requested again.

At this point, it feels like the process is being unnecessarily prolonged rather than moving forward toward completing the verification and processing my withdrawals.

I have fully cooperated throughout the entire process and complied with every requirement. Therefore, I kindly ask for your assistance to ensure that my verification is finally completed and my withdrawals are processed without any further delay.

Thank you.

Hello,

I have already submitted all requested documents multiple times, including:

- Identity verification 

- Bank statements 

- Credit card verification 

- Proof of address (POA), including an official document from the employment agency (Agentur für Arbeit) 

- Proof of ownership of my bank account 

All of these documents fully match the requirements that were requested.

Therefore, I kindly ask you to clearly specify which exact document is still missing or does not meet your requirements. Once clearly stated, I will provide it immediately.

I have fully cooperated throughout the entire process, and the repeated requests and delays are no longer understandable to me.

I want this matter to finally be completed and my withdrawals to be processed as soon as possible. This situation cannot continue like this.

Thank you.

Dear Rabona Casino,

According to the player, he has submitted the documents multiple times already.

Could you please provide us with some insights on why the same documents are being requested again? Is there any specific issue with the documents submitted?

Additionally, please confirm whether the latest documents submitted by the player have been accepted.

Thank you for your cooperation.

Hello,

I would like to provide another update regarding my complaint.

At this point, I have completed all requested verification steps. My account now also shows that no further verification is required.

However, my withdrawals are still not being properly processed. The entire process has now been ongoing for over two months, even though I have fully cooperated at all times and submitted all requested documents immediately.

Additionally, I am significantly disadvantaged by the current withdrawal limits. Only very small amounts (500 €) are allowed per withdrawal, even though the casino states that much higher amounts (e.g. up to 5,000 € per withdrawal) should be possible.

With the current 500 € limit, it would take an extremely long time to withdraw my full balance, especially considering that the process has already been delayed far too long.

I would like to withdraw my funds in reasonable amounts and therefore kindly ask for your assistance to ensure that my withdrawals are processed in higher amounts and that this matter is finally resolved without further delay.

Thank you.

Dear LUKADINHO1948,

Thank you for the patience.

We kindly inform you that the relevant department has informed us that your profile is verified and your pending withdrawals will be processed soon.

Kind regards,

Rabona Team.

Hello,

thank you for your response.

I acknowledge that my account has now been fully verified and that my withdrawals are expected to be processed shortly.

Due to the already very long delay of over two months, I would now like to withdraw my full balance. Therefore, I kindly request that my funds are either paid out in full immediately or alternatively processed in reasonable amounts, such as up to €5,000 per withdrawal, as stated in your terms.

The current limitation of €500 per withdrawal is not acceptable. Even if withdrawals were processed daily, it would take over 40 days to receive my full balance. Considering the delays so far, it is not even guaranteed that this process would run smoothly.

Additionally, I have attached a screenshot from my account clearly showing that bank transfers of up to €5,000 per withdrawal are possible according to your system. However, I am currently limited to €500 per withdrawal, which contradicts this information.

I therefore expect that my withdrawals will now be processed without any further delay and in reasonable amounts.

Thank you.

Dear Rabona Casino,

The player kindly asks whether it is possible to increase the withdrawal amount, as the verification process took much longer than expected (two months).

Thank you for your cooperation.

Dear LUKADINHO1948,

Thank you for the patience.

We kindly advice you that we are review the case with the relevant department and we will inform you.

Kind regards,

Rabona Casino

Dear Rabona Casino,

Thank you for your response and for informing us that you are reviewing this case.

Please let us know if there are any updates regarding this complaint and whether it would be possible to increase the player’s withdrawal limits.

Additionally, the player provided their bank details in a previous message.

Dear all,

Thank you for the patience,

Please disregard my previous email regarding the Bank details, We are writing to provide you with an update regarding your recent request for a manual withdrawal of the full amount.

Following a review with the relevant department, we would like to inform you that we are unable to process the total requested amount as a single manual transaction. This is due to the withdrawal limits established for different account levels within our casino.

We can certainly proceed with your withdrawal up to your current available limit. The remaining balance will stay securely in your account, and you may request subsequent withdrawals once your limit resets.

We would like to take this opportunity to remind you of one important points included in our Terms and Conditions, which apply to all users registered on our platform:

6.14

The Company reserves the right to make payments according to individual schedule, set the minimum and maximum amount per one transaction and the time for this transaction, which may differ depending on the withdrawal method, your account level or other relevant factors.

We appreciate your understanding.

Kind regards,

Rabona Casino

Hello,

thank you for your response.

I understand that you are referring to internal withdrawal limits. However, I would like to point out that according to the available payment options in my account, bank transfers of up to €5,000 per withdrawal are clearly stated as possible.

At the same time, I am currently restricted to withdrawals of only €500, which directly contradicts the information shown in your system. I have already provided a screenshot as evidence of this.

Furthermore, considering that this process has already been ongoing for over two months and all verification steps have been fully completed, the current situation is no longer acceptable.

Even if withdrawals were processed daily at €500, it would take over 40 days to receive my full balance, which is clearly unreasonable given the delays I have already experienced.

I kindly ask you to explain this discrepancy and to process my withdrawals in line with the stated limits, or to provide a valid and transparent justification for this restriction.

Thank you

Dear LUKADINHO1948,

Unfortunately, the casino has clearly stated that they are not willing to make an exception in order to process your withdrawal faster.

Therefore, I would like to ask you to proceed with withdrawals using the normal daily limit.

Please let us know once you receive your first withdrawal.

Hello Igor,

thank you for your response.

I understand that the casino refers to its internal withdrawal limits. However, there is still a clear contradiction: in my account, the available payment methods show that withdrawals of up to €5,000 per transaction are possible, while in reality I am limited to only €500 per withdrawal.

In addition, the whole process has already taken more than two months, including multiple verifications and repeated requests for the same documents. Under these circumstances, I consider the current situation to be unfair to the player.

Even if €500 withdrawals were processed daily, it would take more than 40 days to receive my full balance, which is not acceptable considering the delays I have already experienced.

Therefore, I kindly ask you to review this contradiction more closely and assess whether the casino’s actions in this case are truly fair and transparent.

Thank you for your support.

Dear LUKADINHO1948,

I completely understand your position and point of view.

However, the key point is that the official daily withdrawal limit at Rabona Casino is €500. Since the casino has clearly stated that they will not increase this limit for you, there is no other option than to withdraw your balance within these limits.

Please let us know once you receive your first withdrawal.

Also, please note that the complaint will remain open until you have withdrawn all of your funds.

Hello,

I would like to provide an update regarding my case.

The withdrawals have started, and I have received initial payments. However, the process has once again stopped, and no further withdrawals have been processed for the past 5 days.

This is very concerning, especially considering that the entire process has already been ongoing for more than two months, including multiple verifications and repeated delays.

I am following the daily withdrawal limits as requested, but the payments are not being processed consistently, which makes the situation very frustrating.

I kindly ask you to look into this issue again and ensure that the casino processes my withdrawals regularly and without further delays.

Thank you for your assistance.

Dear LUKADINHO1948,

Could you please let me know how much of your balance you have managed to withdraw since the first withdrawal?

Also, how many days has it been exactly since then?

Thank you for your cooperation and for the update.

Additionally, please note that the monthly withdrawal limit at Rabona Casino is €7,000. If you have already reached this amount, this may be the reason your withdrawals are not being processed.

Since 02.04.2026, a total of €4,500 has been withdrawn from my balance. 

This means that €16,500 is still remaining in my account. 

Several days have passed since the first withdrawal, however, no further payments have been processed in the last 5 days. 

I would also like to make it clear that this situation is not acceptable. Normally, I would not complain again after just 5 days, but this entire process has already been ongoing for a long time, and new issues or delays keep appearing repeatedly. 

I kindly ask you to urgently review this matter, explain why the withdrawals are currently not continuing, and ensure that the remaining payments are processed without any further delays.

Dear Rabona Casino,

The player is experiencing issues with their withdrawals. No withdrawals have been processed in the last five days, despite not reaching the monthly withdrawal limit.

Could you please comment on this and let us know why this is happening?

Thank you.

Dear all,

Thank you for contacting us.

We kindly inform you that your withdrawal is successfully completed.Regarding your pending withdrawal the relevant department inform us that will be proceeded soon.

We sincerely apologize for the delay in processing your withdrawals request, which has been due to a high volume of work.

Kind regards,

Rabona Casin

Dear LUKADINHO1948,

The casino has confirmed that the pending withdrawals will be processed.

Please do not hesitate to let me know if your total monthly withdrawals are lower than €7,000.

In the meantime, please let me know once you have received your next withdrawals.

Dear LUKADINHO1948,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thank you for the update.

I can confirm that a total of €7,000 was paid out in April.

However, there is still a remaining balance in my account, and I kindly ask that the remaining withdrawals continue to be processed without any further delays.

I will inform you as soon as the next withdrawal is received.

Thank you for your support.

Dear all,

Thank you for the patience.

We kindly inform you that your withdrawals is successfully completed.

We would like to inform that there is no pending withdrawals.

Kind regards,

Rabona Casino

Dear LUKADINHO1948,

According to the casino, all withdrawals have been processed and there is no remaining balance in your account.

Could you please confirm whether this information is correct?

You can also use the Resolve button to automatically mark this complaint as resolved. Thank you.

Hello,

thank you for your message.

I can confirm that the stated amount for the month of April has been paid out.

However, there is still a remaining balance on my account. The reason there are currently no further withdrawal requests in the system is because I have already reached the maximum withdrawal limit for April and I am therefore unable to submit additional requests at this time.

I expect that the remaining balance will be processed starting from May without any further delays.

Thank you for your assistance.

Dear LUKADINHO1948,

Thank you very much for your message and explanation regarding the withdrawals.

Since April begins tomorrow, please let me know whether the withdrawals are being processed again.

Dear LUKADINHO1948,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Igor
Casino.Guru