Rabona Casino - Pelaajan voitot on takavarikoitu.

This company offers a bonus called "weekly reload," where they give you 50% of the largest deposit you made during the week.

In my case, I had made several deposits, but the largest was 400 euros, so they gave me a betting bonus of 200 euros.

I must say that the conditions to withdraw any money obtained with the bonus were extreme. I had to wager x8 the initial deposit (400 euros x 8 = 3200 euros).

Well, I was on a good run and managed to make a profit of 2959 euros. When I only needed another 100 euros to wager to meet the bonus conditions, THEY CANCELED IT.

The excuse they gave me was that they had given me a new bonus (20 free spins for slots), and since they gave me a new bonus, they proceeded to cancel the previous one.

At no point did they ask if I wanted a new bonus or if I wanted to make a change. They simply imposed the 20 spins bonus on me. In other words, they took away my 2959 euros profit for a worthless bonus of 20 slot spins.

I contacted them, filed several complaints, and sent numerous emails to customer service. THEY NEVER got in touch with me, nor did they provide any further explanation beyond the ones mentioned above.

Esta empresa tiene un bono llamado "recarga semanal", en el cual te dan el 50% del dinero del ingreso con mayor valor que hayas hecho durante la semana.

En mi caso, había hecho varios ingresos, pero el de mayor cuantía había sido de 400 euros, por lo que al final me concedieron un bono para realizar apuestas de 200 euros.

He de decir que las condiciones para poder retirar algo del dinero obtenido con el bono eran bestiales. Tenía apostar x8 el ingreso inicial (400 euros x 8 = 3200 euros).

Pues bien, tuve una buena racha y conseguí obtener unos beneficios de 2959 euros. Cuando solo me faltaban 100 euros por apostar para completar las condiciones del bono, ME LO CANCELARON.

La excusa que me dieron fue que me habían dado un bono nuevo (20 giros para las tragaperras) y que al haberme dado un bono nuevo, procedían a cancelar el anterior.

En ningún momento me preguntaron si deseaba un bono nuevo o realizar un cambio. Simplemente me impusieron el bono de los 20 giros. Es decir, me quitaron los 2959 euros de beneficio por un bono basura de 20 giros para las tragaperras.

Me puse en contacto con ellos, elevé varias reclamaciones y mandé numerosos correos al servicio de atención al cliente. NUNCA se pusieron en contacto conmigo ni me dieron más explicaciones que las anteriormente expuestas.

Dear SERGIO_0,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which bonus you played with? If possible, please post a link or promo code you used to activate the offer here in this thread.
• Which games did you play with this bonus - slots, live casino, sports betting, etc.?

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Chat started on 05 Feb 2025, 06:36 PM (GMT+0)

(06:36:51)

*** S: joined the chat ***

(06:36:51)

S:

2 days ago you cancelled my weekly recharge bonus, I want an explanation

(06:39:24)

***Fannie joined the chat***

(06:39:28)

Fannie

Hi! I'm Fannie​ ​ and welcome to our live customer service.

(06:40:03)

Fannie

I'm very sorry that your bonus has been cancelled, I'll be happy to check your account, please allow me just a few minutes.

(06:42:04)

S:

In the end, you will cancel the Chat

(06:42:23)

S:

As you have been doing all day

(06:43:22)

Fannie

No S:, I really don't have permission to do that, if anyone else has done it I apologize enormously.

(06:44:46)

S:

This is the second time I have to contact you for the same reason.

(06:47:12)

Fannie

I'm already verifying your account and I'm letting you know what happened S:.

(06:48:31)

S:

ok

(06:48:53)

S:

I will continue writing, I don't plan on letting this stay like this.

(06:49:44)

Fannie

Thanks for waiting S:, you are very kind.

(06:50:45)

S:

ok

(06:51:20)

Fannie

I can verify in your account that the weekly reload bonus was cancelled because you activated the free spins bonus, it is very important to let you know that you cannot have 2 active bonuses, as soon as you activate one the previous one would be cancelled.

(06:51:37)

S:

I didn't activate anything

(06:51:53)

S:

You gave me that Spins Bonus without asking

(06:52:05)

S:

to take away the other one

(06:52:16)

S:

That's not legal

(06:52:32)

S:

You did it on purpose

(06:52:43)

S:

To get my first Bonus

(06:53:20)

Fannie

The weekly reload bonus maintains 50 free spins.

(06:54:01)

S:

That what you have done, in addition to being unfair, is ILLEGAL

(06:54:12)

S:

I plan to report this

(06:55:05)

S:

I want you to give me back the money I had

(06:55:25)

S:

And you keep your dirty free spins

(06:56:48)

Fannie

I am very sorry that this has happened, S:, for this I recommend that you send us your request through

(06:56:56)

S:

Do you know what negative publicity is?

(06:58:51)

Fannie

Yes, of course. S: In fact, our team will assist you via email. You could contact them and they will assist you as soon as possible.

(06:58:56)

S:

This is what I intend to tell all my friends and followers on Instagram.

(06:59:12)

S:

They don't serve there

(06:59:19)

S:

I have written several times

(07:00:23)

Fannie

As a company we are very sorry that this is happening, however these are the rules to follow on our site.

(07:00:55)

Fannie

If you have any questions, our email team will be happy to help you with that.

(07:00:57)

S:

You are cheaters

(07:01:01)

Fannie

Is there anything else you would like assistance with?

(07:01:09)

*** S: you have rated the chat Bad ***

(07:01:47)

*** S: you have rated the chat Bad ***

(07:01:47)

*** S: has commented: Fraudulent behavior is not a good sign of a company ***

(07:02:38)

Fannie

Sorry S: I would like to tell you something different, I have been in your position but there are rules to follow about the sites, if I could add them to you I would do it immediately.

(07:03:01)

S:

False answers

(07:03:50)

Fannie

Believe me, if it were up to me, I would do it, but there are rules that we must follow and the bonuses are programmed that way.

(07:03:57)

Fannie

Only one active at a time.

(07:04:31)

S:

But why did you give me the second Bonus?

(07:04:35)

S:

Because???

(07:04:42)

S:

I didn't ask for it

(07:04:52)

Fannie

Sometimes we find it difficult to give an answer like this S:, knowing what an excellent player you are, but we cannot change that already established rule.

(07:04:54)

S:

You know why

(07:05:17)

Fannie

It's because the free spins were activated.

(07:05:18)

S:

You gave me the second bonus to get rid of the first one

(07:05:25)

S:

That's not fair

(07:05:45)

Fannie

the spins are activated immediately, any bonus you have active is cancelled.

(07:06:01)

S:

But do you realize the injustice?

(07:06:09)

Fannie

I'm so sorry S:.

(07:06:26)

Fannie

More than anything, they are the rules of the site.

(07:06:34)

S:

The rules do not

(07:06:43)

S:

These are RABONA's traps

(07:06:56)

S:

But this cannot be left like this.

(07:08:09)

Fannie

I am sorry, but unfortunately, as I have finished my shift, I inform you that I am transferring our conversation to the first available agent. Please wait on the line, you will receive assistance as soon as possible. Sorry for the inconvenience and I wish you a good continuation.

(07:08:21)

S:

I plan to file a complaint with CASINO GURU

(07:08:24)

Chat started on 05 Feb 2025, 06:36 PM (GMT+0)

(06:36:51)

*** S: joined the chat ***

(06:36:51)

S:

Hace 2 días me cancelasteis el bono de recarga semanal, quiero una explicación

(06:39:24)

*** Fannie joined the chat ***

(06:39:28)

Fannie

¡Hola! Soy Fannie​ ​ y le doy la bienvenida a nuestro servicio de atención al cliente en directo.

(06:40:03)

Fannie

Lamento mucho que se haya cancelado tu bono, con mucho gusto verifico dentro de tu cuenta, permiteme tan solo unos minutos.

(06:42:04)

S:

Al final, cancelareis el Chat

(06:42:23)

S:

Como lleváis haciendo todo el día

(06:43:22)

Fannie

No S:, realmente no tengo pemitifo realizar eso, si alguien mas lo ha hecho te pido unas enormes dismculpas.

(06:44:46)

S:

Es la segunda vez que tengo que ponerme en contacto por el mismo motivo

(06:47:12)

Fannie

Ya estoy verificando tu cuenta y te menciono que sucedio S:.

(06:48:31)

S:

ok

(06:48:53)

S:

Seguiré escribiendo, no pienso dejar que esto se quede así

(06:49:44)

Fannie

Gracias por la espera S:, eres muy amable.

(06:50:45)

S:

ok

(06:51:20)

Fannie

Puedo verificar dentro de tu cuenta que el bono de recarga semanal fue cancelado porque activaste el bono de las tiradas gratuitas, es muy importante hacerte saber que no se pueden tener 2 bonos activos, inmediatamente activas uno el anterior se cancelaria.

(06:51:37)

S:

Yo no active nada

(06:51:53)

S:

Me disteis ese Bono de tiradas sin preguntar

(06:52:05)

S:

para quitarme el otro

(06:52:16)

S:

Eso no es legal

(06:52:32)

S:

Lo hicisteis aposta

(06:52:43)

S:

Para quitarme el primer Bono

(06:53:20)

Fannie

El bono de recarga semanal mantiene 50 tiras gratis.

(06:54:01)

S:

Que lo que habéis hecho, además de injusto, es ILEGAL

(06:54:12)

S:

Pienso dar parte de esto

(06:55:05)

S:

Quiero que me devolváis el dinero que tenía

(06:55:25)

S:

Y os quedéis con vuestras sucias tiradas gratis

(06:56:48)

Fannie

Siento mucho que esto haya ocurido, S:, para ello te recomendia enviarnos tu peticion atraves de support@rabona.com

(06:56:56)

S:

Sabes lo que es la publicidad negativa?

(06:58:51)

Fannie

Si claro S: de hecho nuetro quipo lo atiende atraves del correo electronico, podrias comunicarles a ellos y te asistiran lo antes posible.

(06:58:56)

S:

Es lo que pienso decirle a todos mis amigos y seguidores en Instagram

(06:59:12)

S:

Allí no atienden

(06:59:19)

S:

He escrito varias veces

(07:00:23)

Fannie

Como empresa nos apena mucho que esto este pasando, sin embargo son las reglas a seguir de nuestro sitio.

(07:00:55)

Fannie

Si mantienes alguna inquietud con mucho gusto nuestro equipo de correo electronico podra ayudarte con eso.

(07:00:57)

S:

Sois unos tramposos

(07:01:01)

Fannie

¿Hay algo más en lo que le gustaría recibir asistencia?

(07:01:09)

*** S: has rated the chat Bad ***

(07:01:47)

*** S: has rated the chat Bad ***

(07:01:47)

*** S: has commented: Los comportamientos fraudulentos no son un buen síntoma de una empresa ***

(07:02:38)

Fannie

Lo siento S: me gustaria decirte algo diferente, he estado en tu pocision pero hay regla que seguir de los sitios, si yo pudiera agregartelos lo hiciera de inmediato.

(07:03:01)

S:

Repuestas falsas

(07:03:50)

Fannie

Creeme que so dependiera de mi S: lo hiciera, pero hay regla que debemos seguir y los bonos estan programados de esa manera.

(07:03:57)

Fannie

Solo uno activo a la vez.

(07:04:31)

S:

Pero porque me disteis el segundo Bono?

(07:04:35)

S:

Porqué???

(07:04:42)

S:

Yo No lo pedí

(07:04:52)

Fannie

A veces nos cuesta dar respuesta como esta S:, sabiendo lo excelente jugador que eres, pero no podemos cambiar esa regla ya establecida.

(07:04:54)

S:

Tu sabes porque

(07:05:17)

Fannie

Es porque se activaron los giros gratis.

(07:05:18)

S:

Me disteis el segundo bono para quitarme el primero

(07:05:25)

S:

Eso no es justo

(07:05:45)

Fannie

de inmediato se activan los giros, se cancela cualquier bono que mantengas activo.

(07:06:01)

S:

Pero te das cuenta de la injusticia?

(07:06:09)

Fannie

Lo siento mucho S:.

(07:06:26)

Fannie

Mas que nada son las reglas del sitio.

(07:06:34)

S:

Las reglas no

(07:06:43)

S:

Son las trampas de RABONA

(07:06:56)

S:

Pero esto no se puede quedar así

(07:08:09)

Fannie

Lo siento, pero lamentablemente, como he terminado mi turno, le informo de que transfiero nuestra conversación al primer agente disponible. Por favor, espere en línea, recibirá asistencia lo antes posible. Disculpe las molestias y le deseo una buena continuación.

(07:08:21)

S:

Pienso exponer una queja a CASINO GURU

(07:08:24)

Thank you for your reply, SERGIO_0. I would like to emphasize that our forum Casino.guru deals with complaints regarding online casino users only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue in case you only focused on sports betting.

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.