Rabona Casino - Pelaajan tilin sulkemispyyntöä ei oteta huomioon.

Hi, 3 weeks ago I requested to close my account more than once via email, and I was always ignored by always offering me cash bonuses, today it happened again and since I have problems with gambling I fell back into it losing since I requested to close my account over 1200 euros

Salve , 3 settimane fa ho richiesto la chiusura del conto più di una volta via e-mail , e mi è sempre stata ignorata offrendomi sempre dei bonus cash , oggi è successo di nuovo e dato che ho dei problemi col gioco ci sono ricaduto perdendo da quando ho richiesto la chiusura del conto oltre 1200 euro

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Rei97,

Thank you for taking the time to submit your complaint. I sincerely regret to learn about your negative experience. To clarify, I would like to explain the difference between closing an account and self-exclusion:

Closing an account is a straightforward process that typically has minimal consequences. The player retains the ability to reopen their account at any time, and the casino has no obligation to the player. In fact, the casino may attempt to retain the player by offering bonuses or additional special advantages.

On the other hand, self-exclusion due to a gambling problem carries significant implications. When a player successfully requests self-exclusion, the casino commits to not reopening that account, or if they do, it will only occur under specific circumstances (after a designated cooling-off period, and this option is not available for players who struggle with addiction or gambling problems).

Could you kindly share the reason for your account closure? Additionally, please forward the account closure requests you sent to the casino to my email at karla.m@casino.guru.

Thank you very much for your cooperation.

Karla M.