Rabona Casino - Pelaajan tili on suljettu ja varojen saapuminen on viivästynyt.

Hello guys I am a player that I was playing in Rabona and I deposit 15 euros and the casino gave me 18 more(120%) I did a 24.000+ win and I finished the bonus giro. And after 2 days the casino closed for no reason and I had 3 pending withdrawals of 500. I took that withdrawals,but I have pending balance of 22,400 euros inside for over 2 months. They asked me to do verification which I send them all my documents and after that for 2 weeks nothing I every day send emails and talk with the live chat but they are saying the same thing that they working on it. And I don’t understand why they do so long and no sure answers. Please guys help with it I am waiting for this money over 2 months.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rabona Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Novwws1,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas