Rabona Casino - Pelaajan kotiutusta on rajoitettu ja tili on estetty.

Quite simply, when it comes time to withdraw, the site delays me for almost 20 days, only after that asking for verification. After three days of verification, they abruptly block my account and inform me that I am banned, and that my winnings will be restricted, intending to refund only my last deposit. FRIENDS, isn't it obvious that this is theft?

simplesmente na hora do saque o site me enrola por quase 20 dias, só após isso me pede a verificação, após 3 dias de verificação simplesmente bloqueiam a minha conta e me informam que eu estou banido, e que meus ganhos vao ser restringidos, e vao me devolver so o ultimo deposito. AMIGOS E AMIGAS , isso não ta claro que é roubo ?

Dear Brennoo7,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise which games you focused on while your account was still active - slots, live casino, sports betting, etc.?

Do I understand correctly that R$3200 (dispute value) is being held in your casino account? Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Brennoo7,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I didn't use bonuses, I placed live bets and pre-game bets.

Não utilizei bônus, fiz apostas ao vivo, e pré jogo.

Do you mean sports betting?

casino and sports

cassino e esportiva

Have you received any explanation from the casino regarding this situation? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear Brennoo7,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.