Rabona Casino - Pelaajan kotiutuspyyntö on viivästynyt.

Dear Casino Cugo Support Team,

I am writing to formally complain about my delayed withdrawal request.

I submitted a withdrawal of $184 via USDT (TRC20) on April 8, 2026 at 19:53:43, and the transaction ID is:

[redacted]

Since that date, the status has remained stuck on "Under Verification", with no progress, no approval, and no clear explanation provided.

This delay is completely unacceptable. It has been a long time, and I have already waited patiently, yet I continue to receive no concrete updates or timeline from your team.

I request the following immediately:

Process and complete my withdrawal without any further delay

Provide a clear and valid explanation for why my request is still under verification

Give a confirmed timeframe for when the payment will be completed

If this issue is not resolved urgently, I will escalate this matter by filing complaints on public platforms and with relevant authorities.

I expect serious and immediate action regarding this matter.

Sincerely,

[redacted]

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Oussama123,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean

Dear Jean,

Thank you for your reply.

This is my first withdrawal, and I have not made any successful withdrawals before.

Also, I have not been asked to provide any KYC verification documents so far.

Regarding my winnings, they were accumulated without any active bonus.

I would appreciate your assistance in resolving this issue as soon as possible.

Best regards,

Oussama123

Dear Oussama123,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samko, (samuel.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Jean Susor

Dear Oussama123,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from Rabona Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear Rabona Casino,

Please provide detailed information regarding the player’s issue. In particular, we need clarification on the reasons for the delay in processing the withdrawal.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

Dear Player,

Thank you for contacting us.

Please be advised that our relevant department has sent an email to your registered address detailing the specific documentation required to complete your verification process.

To proceed, please review the instructions provided in that email. Once you have the documents ready, you can upload them directly by navigating to the Verification section within your account profile.

If you do not see the email in your primary inbox, please kindly check your spam or junk folder. Thank you for your cooperation in helping us secure your account.

Kind regards,

Rabona Casino Team

Hello everyone,

thank you for the update.

Dear Oussama123,

please check the email from the casino, including your spam or junk folder, and follow the verification instructions provided there.

Once you submit the requested documents, please let me know what exactly was sent and whether everything was uploaded successfully so I can continue monitoring the case.

Thank you both for your cooperation.

Dear Team,

Thank you for your message.

I have completed the verification on my account as requested and submitted all the required documents successfully. However, my withdrawal is still pending and has not been processed yet.

Please let me know if any additional information is needed and kindly provide an update regarding the withdrawal status.

Best regards,

Oussama123

Dear Oussama123,

thank you for letting us know that you have completed the verification and submitted all required documents.

At this stage, please allow the casino a little more time to finish processing your withdrawal. These checks can sometimes take a few days after verification is completed. If the funds are not received within one week, please let me know and I will follow up with the casino again.

I will wait for further updates from both sides.

Dear Oussama123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Player,

In order to proceed with the refund of your funds, we kindly ask you to provide the following details:

Full Name (please provide all names, including middle name)

Email

Name of the owner of the bank account

IBAN

BIC

Bank name

Bank location (country)

Once we obtain this information, we will proceed with the payment process.

If you have any additional questions, please do not hesitate to contact us.

Kind regards,

Rabona Casino Team

Hello everyone,

thank you, Rabona Casino, for the update and for clarifying what information is needed in order to proceed with the refund.

Dear Oussama123,

it appears that the casino is now waiting for your bank details so that they can process the payment. Please provide the requested information directly to the casino and, if possible, also let me know here once you have done so.

After you submit the requested details, we will wait for the casino to confirm that the refund has been initiated.

Thank you both for your cooperation.

Dear Samuel,

Following details required in order to process refund:

Full Name (please provide all names, including middle name)

Email

Name of the owner of the bank account

Account No.

SWIFT

Bank name

Bank location (country)

We will initiate the payment as soon as this information is received.

Thank you for your cooperation.

Best regards,

Rabona Caisno Team

Hello everyone,

thank you for the clarification, Rabona Casino.

Dear Oussama123,

I would like to give you one more opportunity to respond and provide the requested information to the casino so that the refund can be processed.

Please note that the casino has confirmed its willingness to issue the refund and has clearly specified the information required to proceed. If you no longer wish to pursue the matter or simply choose not to respond, the complaint will most likely be closed as rejected, as the requested resolution appears to be available but cannot be completed without your cooperation.

Dear Rabona Casino,

thank you for your cooperation so far. If the player does not respond or provide the requested details, this will not negatively affect the casino's rating, as you have demonstrated a willingness to resolve the issue and are currently waiting for the player's cooperation.

I will wait for the player's response.

Hello everyone,

Based on the developments, it seems that the issue may already be resolved. However, since the complaint was submitted by the player, we believe it’s only right to mark it as resolved only after we receive their confirmation.

Without that confirmation, we’re closing the case as rejected for now.

If the player returns with an update or still needs assistance, they can reopen the complaint at any time — and we’ll be ready to help.