Rabona Casino - Pelaajan kotiutus viivästyy vahvistusongelmien vuoksi.

I started the verification process with Rabona about seven months ago, as it was required to withdraw funds. I submitted the initial documents, then they requested additional ones, which took about two months. Since then, I haven't received any response, and my account still has restricted withdrawals. I need help resolving this. Every time I've emailed to inquire about missing information or updates, they reply that they're still reviewing the case, which seems very strange given how long this has been going on. I'll attach screenshots of responses from different dates so you can see they always say the same thing. I hope you can help me resolve this, as my funds have been restricted for many months.

Hace unos 7 meses que empecé el proceso de verificación en Rabona, ya que para poder retirar dinero necesitaba hacer ese proceso. Mandé los documentos, luego me pidieron otros y demoró como 2 meses esto. Tras eso, no me han contestado nada y mi cuenta sigue con los retiros restringidos, por lo que necesito de ayuda para poder solucionar esto. Cada vez que he mandado un correo para saber si falta algo o alguna actualización del caso me responden que siguen viendo el caso, lo cual me parece muy raro ya que llevo muchos meses con esto. Adjuntaré imagenes de respuestas de diferentes fechas para que puedan ver que contestan siempre lo mismo. Espero me puedan ayudar a poder solucionar esto, ya que tengo mi dinero restringido desde hace muchos meses.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rabona Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your payouts were restricted?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please list which documents you were asked to provide, and in which format you provided them to the casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas