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I made two withdrawals—one for 227 reais and another for 3,000—14 days ago, and I still haven't been paid. I spoke with customer support, and they said they would resolve my issue, but they haven't done so yet.

fiz dois levantamentos 1 de 227 reais outro de 3000 fazem 14 dias e nao me pagam falo com o suporte e falam que vao resolver o meu problema mas nao resolveram ate agora

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Dear carlos2400,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas