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I have a profit of €6000 which has not been paid out for 2 weeks.

Ich hab ein Gewinn von 6000€ was seit 2 Wochen nicht ausbezahlt wird.

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Dear Yusufgala6969,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas