Rabona Casino - Pelaajan kotiutuksia on rajoitettu.

I am filing this complaint against Rabona regarding my verified account and a withheld balance of 7,745 CHF.

March 14th: I requested a withdrawal.

May 18th: After weeks of stalling, Rabona rejected the withdrawal without any explanation.

Current Situation: Immediately after rejecting the payout, Rabona restricted my account. This effectively prevents me from requesting a new regular withdrawal or using my funds.

I have contacted the customer support and VIP managers multiple times. In the live chat, I was repeatedly lied to, and promises of a callback were never fulfilled. Recently, when asking about my money, support responded with cynical standard templates telling me to "win big" while simultaneously blocking my 7,745 CHF.

Furthermore, Rabona has now blocked my registered email address from contacting support@rabona.com and vip@rabona.com (delivery failed errors). I sent a final 48-hour ultimatum via compla­int­s@r­abo­na.com, which expired without any response.

My Demands:

I demand that Rabona either manually lifts the withdrawal restrictions so I can withdraw my 7,745 CHF, or manually processes the entire payout of 7,745 CHF

Thank you for your assistance.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear bm1414,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• Do I understand correctly that your account is fully verified?
• Have you accumulated your winnings with or without an active bonus?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean

Yes, I have already made several withdrawals.

Yes, the verification took place from September 2025 to February 2026.

No bonus

Through sports betting

Thank you very much and best regards

Ja ich habe schon mehrmals Auszahlungen vorgenommen.

Ja die Verifizierung fand von September 2025 bis Februar 2026 statt.

Ohne Bonus

Durch Sportwetten

Vielen Dank und freundliche Grüsse

Thank you very much for your reply, bm1414.

Could you please forward all relevant correspondence between you and the casino to jean.s@casino.guru? If it’s more convenient, you may also post screenshots here.

I understand this may take time, so I appreciate your assistance.

The withdrawal block has been removed and I was able to make a withdrawal. The withdrawal was processed, but since the maximum amount is CHF 500, it will take a relatively long time until everything is paid out.

Thank you for the update. I'm glad to hear that the withdrawal restriction has been removed and that the casino has processed your withdrawal request. This is a positive step forward.

I understand, however, that a withdrawal limit of CHF 500 means it may take a considerable amount of time before your full balance of CHF 7,745 is paid out. At this stage, it is important to determine whether the casino is processing your withdrawals consistently in accordance with its stated withdrawal limits.

Please keep us informed about how the remaining withdrawals progress.

I look forward to your update.

Four payments of CHF 500 each have already been made.

applied for - executed

July 3, 2026 - July 7, 2026

July 7, 2026 - July 9, 2026

July 10, 2026 - July 13, 2026

July 14, 2026 - July 17, 2026

Twelve more payments are pending (CHF 5745). This could take another 30-50 days.

4 x CHF 500 wurden schon ausgezahlt

beantragt - ausgeführt

3.7.2026 - 7.7.2026

7.7.2026 - 9.7.2026

10.7.2026 - 13.7.2026

14.7.2026 - 17.7.2026

Noch 12 weitere Auszahlungen werden ausstehen (CHF 5745). Könnte noch so 30 - 50 Tage dauern.

Dear bm1414,

We're glad to hear that withdrawals are processed regularly again. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

If the payments stop again, new restrictions are imposed, or you encounter any further difficulties in Rabona Casino or any other casino, feel free to reach out to Casino Guru's complaint resolution center. We'll do our best to resolve your issue.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Jean

Casino.Guru