Rabona Casino - Pelaaja väittää, että maksu on viivästynyt.

I have been waiting since April 25, 2026 for a payment of 600 EUR, confirmed by email (see attachment).

I have been waiting since April 28, 2026 for a payment of 300 EUR, confirmed by email (see attachment).

I have been waiting since April 28, 2026 for a payment confirmed by email (see attachment) in the amount of 130 EUR.

Aside from comforting emails or chats or calls saying things like "we're very sorry, etc.... payment will definitely be made very soon, I shouldn't worry..." or reassuring messages that the money would be transferred soon, I received nothing. The reason wasn't explained either (apart from general technical problems with month-end closing, etc.).

Ich warte seit 25.04.2026 auf eine Auszahlung bestätigt per Email (s. Anlage) in Höhe von 600 EUR.

Ich warte seit 28.04.2026 auf eine Auszahlung bestätigt per Email (s. Anlage) in Höhe von 300 EUR.

Ich warte seit 28.04.2026 auf eine Auszahlung bestätigt per Email (s. Anlage) in Höhe von 130 EUR.

Außer tröstende Emails oder tröstende "es tut uns sehr leid, usw... Zahlung wird sicher in sehr kürzer Zeit stattfinden, ich soll mir keine Sorgen machen..." Chats oder tröstende Anrufe, dass das Geld bald überwiesen wird, habe ich nichts bekommen. Es wurde auch nicht die Ursache erklärt (außer allg. technische Probleme bei Monatsabschluss, usw...

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Dear SonneApril,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

It's very sad. Up until now, there have been very few instances where the payout was delayed, or the money suddenly reappeared in the gaming account (due to technical errors), requiring me to initiate the payout again.

Normally, payouts were processed and transferred within 2 to 3 days.

For this reason, I am very concerned because the first payment of €600 has been delayed for 7 days. It keeps saying that the payment is being processed, and I don't understand the reason.

I haven't played anything since my last win; I wanted to wait for the payouts first.

I'm totally frustrated and afraid that the payment won't happen.

Es ist sehr traurig. Bis Dato gab e sehr wenige Male, dass die Auszahlung sich verzögert hat, oder plötzlich das Geld wieder auf Spielkonto gelandet ist (wegen technischen Fehler), so dass ich die Auszahlung nochmals anstoßen musste.

Normalerweise wurden die Auszahlungen in 2 bis 3 Tage bearbeitet und überwiesen.

Aus diesem Grund bin ich sehr besorgt, weil die 1-te Auszahlung 600 EUR schon seit 7 Tage sich verspätet. Es steht immer, dass die Auszahlung sich in Bearbeitung befindet und verstehe die Ursache nicht.

Ich habe auch nichts mehr seit dem letzten Gewinn gespielt, wollte zuerst die Auszahlungen abwarten.

Bin total frustriert und habe Angst, dass die Auszahlung nicht stattfindet.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear SonneApril,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla