QuickWin Casino - Pelaajan kotiutus on viivästynyt.

I've been playing there for a while now. Deposits worked perfectly, and withdrawals up to €800 were always processed within three days. Now I've been waiting for almost a week for my withdrawal to be processed, and all I get in the live chat and via email are standardized messages saying everything is fine and I should just wait a little longer. I think I'm being strung along. It's frustrating because I've been a loyal player for a long time, and no one can really tell me why I suddenly have to wait so long. I'm worried I won't get the money.

Ich spiele schon länger dort. Einzahlungen klappen hervorragend, die Auszahlungen wurden bis 800€ immer innerhalb von 3 Tagen überwiesen. Jetzt warte ich seit fast 1 Woche auf die Bearbeitung und bekomme im Live Chat und über die Email nur standardisierte Nachrichten dass alles in Ordnung sei und ich noch etwas warten soll. Ich glaube ich werde hingehalten . Es ist frustrierend, da ich lange treue Spielerin war und mir niemand wirklich sagen kann warum ich plötzlich so lange warten soll. Hab Bedenken, dass ich das Geld nicht erhalten werde.

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Dear Gretchenfrage,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Dear Gretchenfrage,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru