QuickWin Casino - Pelaajan kotiutus on viivästynyt.

Good morning, it's been more than 5 business days, but the casino still hasn't processed my withdrawal. They say it will take 3 business days, but then they do what they want. So far, despite the casino's reassurances, nothing has happened. I've probably sent 6 or 7 reminders.

Buongiorno, sono passati ormai più di 5 giorni lavorativi ma il casinò non ha ancora evaso il prelievo, scrivono che ci vogliono 3 giorni lavorativi ma poi fanno come vogliono. Ad oggi nulla nonostante le rassicurazioni del casinò, avrò fatto 6/7 solleciti.

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Dear Bombz84,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite common for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time for the money to appear in your account. This delay may be caused by an unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history has been checked, your withdrawal has been approved by the casino, and you still haven't received your winnings within 14 days of requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards

Petra