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Hello, I won approximately €6,500 and was able to withdraw €1,500 easily in March without any major delays. However, I'm now waiting for the remaining withdrawals, and the earliest one was from March 22, 2026, so about 17 days ago. In the support chat and via email, I keep receiving the same message that there's a delay and that it will be processed as soon as possible. However, I'm not given a specific reason why it's taking so long, nor am I given a timeframe. Therefore, I feel like I'm just being strung along, which is why I'm contacting you.

Hallo, ich habe ungefähr 6500€ gewonnen und konnte 1500 im März locker auszahlen ohne große verzögerungen. Jetzt warte ich allerdings auf die restlichen Auszahlungen und die früheste ist vom 22.03.26 also ungefähr 17 Tage her. Ich erhalte im Support Chat und per Mail immer dieselbe Nachricht, dass es sich verzögert und so schnell wie möglich ausgeführt wird. Ich erhalte aber keinen genauen Grund wieso es so lange dauert und auch keinen Zeitraum. Deshalb habe ich das Gefühl ich werde nur hingehalten und wende mich damit an sie.

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Dear Can62,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Could you please clarify how many days it took for the last withdrawal to be processed?
• Can you confirm that your KYC verification was completed?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina