QuickWin Casino - Pelaajan kotiutus on viivästynyt.

Hello,

I withdrew €349 in mid-March, which went smoothly. Now I want to withdraw another €110, which has been processed since March 18th, 2026. Despite multiple inquiries via chat and email, I keep receiving the same standard, pre-written response that everything is okay and they're just experiencing high demand.

Hallo,

ich habe Mitte März schon einmal 349€ abgehoben, was geklappt hat. Nun möchte ich noch 110€ abheben, die seit dem 18.03.26 in Verarbeitung sind. Auf mehrfache Nachfrage im Chat und per Mail kommt immer die vorgefertigte Standardantwort alles sei okay, es ist gerade nur ein hohes Aufkommen.

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Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear PasoBet,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?
• Could you please share with me your communication with the casino when asked about the delay? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas,

Thank you for your reply!

- I wasn't asked for KYC verification, so I can't do it. The account doesn't currently need to be verified, but it wouldn't be a problem to do so.

- I applied for the bonus, but was limited before I could use the bonus, so I cancelled it.

- Attached is a screenshot of the response from supports.

Hallo Tomas,

Vielen Dank für die Antwort!

- Die Kyc Verifizierung wurde nicht gefragt weshalb ich sie auch gar nicht mache kann. Das Konto müsste bisher nicht verifiziert werden, wäre aber kein Problem das zu machen.

- Ich hab den Bonus beantragt, wurde jedoch vor Umsatz des Bonus limitiert, weshalb ich ihn gecancelt habe.

- Anbei ein screen der Antwort des supports.

Dear PasoBet,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel (samuel.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear PasoBet,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from QuickWin Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear QuickWin Casino,

Please provide detailed information regarding the player’s issue. In particular, we need clarification on the reasons for the delay in processing the withdrawal.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

Dear all,

Thank you for contacting us.

We  kindly inform you that we are currently reviewing your case and will update you as soon as we have further updates.

We appreciate you reaching out to us about this matter.

Kind regards,

Quickwin

Hello everyone,

thank you, QuickWin Casino, for the update and for confirming that the case is currently under review.

I will be waiting for your further update so we can move this case forward.

Thank you.

Dear all,

Thank you for contacting us.

We kindly inform you that we are currently reviewing your case and will update you as soon as we have further updates.

We appreciate you reaching out to us about this matter.

Kind regards,

Quickwin

Hello everyone,

thank you for your reply.

However, I would like to point out that this is the same response as previously provided, and so far there has been no visible progress in the case.

QuickWin Casino, could you please provide a more specific update regarding:

• the current status of the review
• what exactly is being checked
• and an estimated timeframe for completion

This will help us move the case forward more efficiently and avoid unnecessary delays.

Thank you for your cooperation.

Hello everyone,

Today I was asked to verify my account and I submitted all the documents immediately. I was asked to provide all transactions for the entire month from my payment source, without redacting any other payments, which are all private transactions and none of the provider's business.

Therefore, I only submitted the payment from my card that concerns Quickwin.

Greetings, Florian

Hallo zusammen,

heute wurde ich aufgefordert mein Konto zu verifizieren und ich hab alle Dokumente sofort eingereicht. Ich wurde aufgefordert alle Umsätze des gesamten Monats von meiner Zahlungsquelle anzugeben, ohne andere Zahlungen zu schwärzen, was alles private Zahlungen sind und den Anbieter nichts angehen.

Deshalb habe ich nur die Zahlung meiner Karte die quickwin betrifft eingereicht.

Grüße, Florian

Dear all,

Thank you for patience.

We kindly inform you that we are currently reviewing your case and will update you as soon as we have further updates.

We appreciate you reaching out to us about this matter.

Kind regards,

Quickwin

Hello everyone,

thank you, QuickWin Casino, for the update.

Dear PasoBet,

thank you for the information and for submitting the requested documents. Please keep me updated once the verification is completed or if the casino requests anything further.

We will now wait for the casino’s next update regarding the review and the withdrawal status.

Thank you.

Hello,

I submitted all the required documents and everything was confirmed, except for the transaction history overview of my Mastercard described above.

I uploaded a screenshot of the payment and the official Skrill (Mastercard) transaction history. It was repeatedly declined, and I cannot provide any further information from my payment provider. Today, my withdrawal was canceled.

I have requested the payout again.

Please tell me what I can do besides using the official proof from the payment provider, especially since I have clearly proven that it is my Mastercard?

Greetings

Hallo,

ich habe alle erforderlichen Dokumente eingereicht und es wurde alles bestätigt, bis auf die oben beschriebene Übersicht der Transaktionshistorie meiner Mastercard.

Ich habe einen Screenshot der Zahlung und die offizielle Transaktion Historie von skrill (Mastercard) hochgeladen. Immer wieder wurde diese abgelehnt, wobei ich von meinem Zahlungsdienstleister keine anderen Daten bereitstellen kann. Heute wurde meine Auszahlung storniert.

Ich habe die Auszahlung wieder erneut beantragt.

Bitte sagen Sie was ich tun kann außer die offiziellen Nachweise des Zahlungsanbieters zu nutzen, zumal ich eindeutig nachgewiesen habe, dass es sich um meine Mastercard handelt?

Grüße

Dear all,

Thank you for the reply.

We kindly inform you that we are currently reviewing your case with the relevant department to determine the reason for the rejection of your documents. We appreciate your patience and understanding during this process.

Kind regards,

Quickwin Casino

Hello everyone,

thank you for the update.

Dear PasoBet, thank you for the detailed explanation. I understand the situation, especially if your payment provider cannot issue any additional documents beyond what you have already submitted.

At this stage, we will need to wait for the casino’s response after their internal review regarding the rejected documents. Once they provide clarification, we will see how to proceed further.

Thank you for your patience.