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It's not only on this website . A particular game -fishing frenzy - it seems like this game on many websites designed to take money rather than pay out. High stakes have no chance of winning. If you increase your stakes the game goes strange .

Dear Levent,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Hi. If you have the opportunity to look at my game history I am sure you will be able to see why I wasn't happy with the pay out or my dissatisfaction regarding not having any bonus game in 3 games with over 50-60 spins in each .and of course my comment about higher stakes and less or no pay at all

Regards

Dear Levent,

If you have any supporting evidence or more detailed information that would help to build our case on, please do not hesitate to forward it to me, otherwise, I will be forced to reject your complaint as it’s too general without relevant proofs. Thank you for your understanding.

Hi.i thought I have responded but it seems like it is not appearing here for some reason. You can look at my gaming history and it might give you an idea why I have expressed my opinion this way. Such as why the games don't pay out if the stake is let's say £1 or on 3 games after numerous spins why no bonus spins

Dear Levent,

Please forward your game history to petronela.k@casino.guru. Thank you very much.

I closed my account straight away with this gaming site. So I can't provide that.

Once again, I’m sorry to hear about your negative experience. Since you have closed your account, I’m afraid, there is not much we could do for you. If there is any additional information that would support this case, please do not hesitate to contact us, otherwise, I will be forced to reject your complaint. Thank you for your understanding.

Dear Levent,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

After a closer examination, we ended up rejecting this complaint as unjustified. Please, do not hesitate to contact us in the future, if you run into any issues with any other casino. We are here to help.