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My Account was suddenly blocked by the casino . They gave the reason of both side betting as I asked for the proof they have not replied . They told it was safe I'm not taking any risk I won by playing player banker and sports bet then they blocked the account please help me out.

Dear Suprio,

Thank you very much for submitting your complaint. I’m sorry to hear about the sudden block on your account and the lack of response from the casino regarding the reason behind it.

To help us address this issue effectively, could you please provide a bit more information?

• Did the casino provide any specific details or evidence regarding the claim of "both side betting" when they blocked your account?
• Have you received any communication from the casino since your account was blocked, apart from the initial notification?
• Can you provide a timeline of your betting activities, including the dates and amounts of your bets on player, banker, and sports betting?
• Have you tried reaching out to the casino through other channels, such as live chat or social media, to get more information?

If you have any relevant communications, screenshots, or documentation related to this issue, please forward them to petronela.k@casino.guru.

Thank you for providing these details – they’ll be really helpful as we investigate the situation and work towards finding a resolution.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Hello, I have tried to contact through email but there was no response from the site and while playing I have not recorded any Gameplay but if you asked for my game history you Can clearly see in my bet either I won or I lost. It not been many days the gameplay was between maybe 12th September to 14th September I guess. Thank you

Hi Suprio,

In your first message, you mentioned that the casino accused you of side-betting.

• Could you please forward that communication to petronela.k@casino.guru?
• Additionally, since you don’t have access to your game history, could you describe the strategy you used while playing baccarat and the types of bets you placed?
• Have you previously accumulated and withdrawn any winnings from this casino using the same playing method?

Thank you.

I Withdraw around 3700 from this casino and there is no

I have withdrawn 3700 from This casino and I have not used any Strategy except going with 1 side as any time it will come it will give me profit

Thank you very much, Suprio, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello Suprio,

My name is Michal and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Qbet Casino,

Could you possibly provide additional information regarding the issue and clarify the situation?

Thank you in advance.

Respectfully,

Michal

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Suprio,

I have managed to get in contact with a casino representative outside of this thread, that's why I am setting another timer. I will let you know if I have any important information. Your patience throughout this process is greatly appreciated.

Dear Suprio,

The communication is still ongoing, I will let you know as soon as I have something concrete. Once again, I thank you for your patience.

Dear Suprio,

I have been informed by the casino that there were signs of opposite betting on your account. Can you comment on this?

Dear Suprio,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.