Power Casino - Pelaajan kotiuttaminen viivästyy.

Good day. I requested a withdrawal of CZK 270,000 to Netera Walker's account. Such withdrawal amount was processed for 12 days and then the casino servers stopped working. After two months, I learned that the casino had ceased operations. My winnings have not been paid out yet

Dobrý den. Žádal jsem výběr ve výši 270 000kč na účet Netera Walker. Taková částka výběru byla zpracovávána po dobu 12ti dnů a poté přestali fungovat servery kasína. Po dvou měsících jsem se dozvěděl,že kasíno ukončilo svůj provoz. Výhra mi doposud nebyla vyplacena

Hello Zbyseksk8,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Power Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Thank you for your help. Here are the answers to your questions. Yes, I've had my account verified for over a year, I've made many withdrawals at Power casino, in larger amounts, and everything has always been fine. I did not use the casino bonus, I always entered the deposit with my credit card or Netera account. The answer to your last question is yes, the casino last answered me on 5/31/2022. communication was going on regarding my withdrawal that was paid out that day.

Unfortunately, the same cannot be said about your last withdrawal of CZK 270,000

Děkuji za pomoc. Zde jsou odpovědi na Vaše otázky. Ano účet mám ověřený již přes rok, zadával jsem na Power casinu mnoho výběru a to ve větších částkách a vždy bylo vše v pořádku. Bonus casina jsem nevyužíval, vždy jsem vklad zadával že svojí kreditní karty nebo účtu Netera. Odpověď na Vaši poslední otázku je, ano kasíno mi naposledy odpovědělo 31.5.2022. komunikace probíhala ohledně mého výběru, který byl tento den vyplacen.

Bohužel se to nedá říci o svém posledním výběru 270 000Kč

I can document communication via email.

Mohu doložit komunikaci přes email.

Hello Zbyseksk8,

If there hasn't been any change regarding the payout, please forward the proof and communication to nikolas.b@casino.guru.

Dear Zbyseksk8,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello Zbyseksk8,

Unfortunately, it seems that Power Casino has suddenly ceased operations and will not respond to us. Sadly, there is not much we can do to help at this point and so I will close the complaint as 'unresolved'.

I recommend you contact the Curacao e-Gaming License Authority (https://www.curacao-egaming.com/public-and-players/) and submit a complaint to them. They will likely be able to obtain more information regarding this situation.

I am sorry I couldn't be of further assistance.

Kind regards,

Nick