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I have made two withdrawals, one on the 24th and the other on the 25th of the month! Today is the fourth day, they told me in the chat that they are on the list to be paid immediately, but the money hasn't arrived yet!

Έχω κάνει δύο αναλήψεις 24 και η άλλη 25 του μήνα! Σήμερα είναι η τέταρτη μέρα μου είπανε από το chat ότι είναι στη λίστα για να πληρωθούν άμεσα όμως τα χρήματα δεν έχουν μπει ακόμα!

Dear tdmakias123,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

I have won the money with regular deposits and not with bonuses or free spins. I have not verified my account because it tells me that identification is not required yet and of course even if I wanted to I cannot do so since their system does not allow me to do so.

Τα χρήματα τα έχω κερδίσει με κανονικές καταθέσεις και όχι με μπόνους ή με δωρεάν περιστροφές. Δεν έχω κάνει ταυτοποίηση λογαριασμού διότι μου γράφει πως δεν χρειάζεται ακόμα ταυτοποίηση και εννοείται πως και να θέλω δεν μπορώ να κάνω εφόσον δεν μου το επιτρέπει το σύστημα τους

Dear tdmakias123,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear tdmakias123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.