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I deposited €150 and made a profit of €900. This withdrawal has been pending for over two weeks, and whenever I contact customer service, I get the same answer: the money will be with me soon.

Ich habe 150 € eingezahlt und einen Gewinn von 900 € erzielt. Diese Auszahlung steht seit über 2 Wochen in Bearbeitung und wenn man den Kundenservice fragt, kommt immer die gleiche Antwort, das Geld ist bald bei mir.

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Dear Nickpelz,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Can you confirm that your KYC verification was completed?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina