Posido Casino - Pelaajan kotiutus on viivästynyt.

I've been waiting for two weeks for my winnings to be paid into my account.

The chat is responding but I haven't received a response from the KYC side on how they are processing my winnings. The person on the chat also doesn't give any clear reason why they are not paying or when they will pay. The chat just says I will get a response soon but this has not happened.

Olen jo kaksi viikkoa odottanut että maksaisivat tililleni voittosumman.

Chatti kyllä vastaa mutta en ole saanut vastausta KYC puolelta miten käsittelevät voittoni. Henkilö joka on Chatissä ei myöskään saa mitään selvää syytä miksi eivät maksa tai milloinka maksavat. Chatissa vain sanovat että saan vastauksen piakkoin mutta tätä ei ole tapahtunut.

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Dear Liz108,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Can you confirm that your KYC verification was completed?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina