PopMolly Casino - Pelaajan talletusongelma on edelleen ratkaisematta.

I accidentally sent money to the account attached to pop Molly that I was using the day before I asked for a refund they said they hadn't received the money and if they did they couldn't refund it they would put it into my wallet I asked if I could withdraw it they didn't reply they then told me that they hadn't received the money even though my receipts is paid 15 hours later touring and throwing they got back to me saying that that account was no longer in use and to check with my bank and yeah I still haven't got the $300 I explained to my bank and they're trying to recall it however this is terrible it's b******* they've received the money they just haven't given it to me all paid into my wallet thank you

Icidentally sent 300 to the last payid I used linked to pop Molly casino they deny reciveing and tell me that they are no longer using that acc less than 24hr from when I used it to make last deposit and it took 16 hour to get that msg telling me to check my bank so I did and Up bank is trying to recall it but expect 6ro8 wks I can't wait that long

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

Could you please specify the payment method used for your deposit at this casino?

Thank you for your understanding.

Best regards,

Katarina

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Dear Jonnyb79,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Payid from up bank

Hello,

thank you for your message.

To ensure clarity and facilitate mutual understanding, I would appreciate if you could provide more comprehensive and detailed responses in future communications.

Could you please elaborate what you meant by your last response?

Looking forward to your reply,

Katarina

Hello,

thank you for your reply.

Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

Hello,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have emailed Katarina some transcripts

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Martin (martin.l@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear Jonnyb79,

I am sorry to hear about your troubles. I am Martin and I've been taking care of your complaint.

I want to be completely transparent here. The casino is operating under not one, but two fake licenses. On top of this, I have also been in contact with support, which was very underwhelming and downright useless. I was not able to extract any useful information from them. This means there is no communication channel left, as there are no affiliates I know of, not even a support mail.

Regarding your issue, I can only encourage you to try the bank again. In case you explain the situation, there might be a slight chance they'll charge back the amount you sent to the casino.

Frankly, there are no ways for us to proceed with the mediation process. I will try to contact the support in the same way again later, but I do not believe much will change. I will set the timer to one week, afterwards, we will close the complaint.

The complaint will of course be closed as unresolved and will affect the casino's rating in a negative manner.

Thanks for trying

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Jonnyb79, 

I am sorry to confirm that since we haven’t received any response from the casino regarding the issue, we cannot continue with the complaint resolution process and are forced to close it as ‘unresolved’.

Usually, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case and we were left alone in our attempt to solve this issue.

Sadly, I couldn't be of more help, but bear i mind that closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review. 

The casino can reopen this complaint anytime.