PokerStars Casino - Pelaajan tili on avattu uudelleen.

I have asked to permanently close my account citing gambling addiction but they have reopened the account

Olen pyytänyt sulkea tilini lopullisesti peliriippuvuuteen vedoten mutta he ovat aukaisseet tilin uudestaan

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you received any response from PokerStars Casino in 2021 after you sent the bulk email to multiple casinos regarding your self-exclusion request?
• Have you tried contacting PokerStars Casino customer support multiple times through different communication channels regarding your request for self-exclusion?
• Did you have an active account at this casino in 2021 when you sent the email you uploaded with your complaint?
• When exactly did you find out that your account had been reopened?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika