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Hello dear Guru Team! I have a gambling block and can't play in any other casino except PlayZilla Casino. I know it's my fault, but because I'm addicted, I lost a lot of money. Is it possible to get my money back?

Hallo liebes Guru Team! Ich habe eine spielsperre und kann auch sonst im keiner casino spielen ausser beim casino PlayZilla. Ich weiss das ich schuld habe,aber weil ich süchtig bin habe ich halt viel geld verspielt. Kann man sein Geld wieder zurück bekommen?

Dear Marcel001,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Playzilla Casino.

Unfortunately, there isn’t written that all your accounts in other casinos of the same owner will be blocked or self-excluded automatically. Please understand that if you self-exclude yourself from one casino it doesn’t necessarily mean that you are protected on all the other associated websites. Could you please advise if you have requested a self-exclusion from Playzilla Casino directly?

Looking forward to hearing from you.

Best regards,

Nick

Hello Nick, No, the self-exclusion was not at the Play Zilla casino and unfortunately I don't remember where it was. Best regards, Marcel

Hallo Nick, Nein der Selbstausschluss war nicht bei dem Casino Play Zilla und wo das nochmal war weiss ich leider nicht mehr. Beste grüße zurück Marcel

Dear Marcel001,

Unfortunately, if you did not request a self-exclusion from Playzilla Casino or inform them of any gambling-related issues or addiction, there is no basis for a refund.

Please let me know if there’s anything else I can assist you with.

Best regards,

Nick

Dear Marcel001,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.