Playzilla Casino - Pelaaja väittää, että maksu on viivästynyt.

I am experiencing a delay with my withdrawal from Playzilla Casino.

I requested a withdrawal of 250 on Saturday, 29 August 2026. The withdrawal is still showing as "In Bearbeitung" (processing) and I have not received my money.

Initially, Playzilla Support informed me that the withdrawal should take around 3 days. However, the withdrawal has still not been processed.

I contacted Playzilla Support several times regarding the delay. On 3 September 2026, Playzilla informed me that my withdrawal had been delayed and that it was being individually reviewed by their Finance Department. They stated that they are checking whether everything is in order with my account and whether any further verification is required.

They also assured me that I will receive my money, but they did not provide me with a specific date for when the withdrawal will be completed.

Today, 4 September 2026, it is the 5th business day since my withdrawal request, and the withdrawal is still pending.

I have screenshots of the withdrawal status and all communication with Playzilla and can provide them if required.

I would appreciate Casino Guru’s assistance in investigating the delay and helping me get my withdrawal processed and paid.

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Dear Mujomuki994,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Update (Thursday, September 10th):To be completely transparent, I want to confirm that Playzilla did pay my first withdrawal of €250 this Monday, September 7th, right after this complaint was opened.However, my second withdrawal request of €400, which I submitted immediately on Monday, is now stuck 'In Bearbeitung' (In progress) for 3 full business days. My account is clean and fully verified. I kindly ask the CasinoGuru team to keep this complaint open until Playzilla processes this pending €400 withdrawal. Thank you."

Update (Friday, September 11th):I am happy to confirm that Playzilla has just processed and paid my second withdrawal of €400 today. Thank you so much!I have immediately requested the third and final withdrawal of €210. I kindly ask the CasinoGuru team to keep this complaint open just a little longer until this final transaction successfully arrives on my Revolut. Once it is received, I will gladly mark the case as fully resolved.

Dear Mujomuki994,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello CasinoGuru Team,Thank you for taking over my case! I have some very positive updates thanks to your platform.Right after my complaint was submitted, Playzilla processed and paid my first withdrawal of €250 on Monday, September 7th. Following that, they also processed and paid my second withdrawal of €400 this Friday, September 11th. Both amounts have successfully arrived on my Revolut account.

However, I immediately requested my third and final withdrawal of €210 this Friday, September 11th. This final transaction is currently still pending and stuck 'In Bearbeitung' (In progress) over the weekend.Please keep this complaint open just a little longer until this final €210 successfully arrives on my Revolut. As soon as it is received, I will immediately inform you so we can mark the case as fully resolved.Thank you so much for your amazing help so far!Best regards,

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Mujomuki994,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean