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I requested a withdrawal of 60 EUR via Revolut on June 21, 2026. My account is fully verified and I have no active bonuses. According to the casino's Terms and Conditions, withdrawals are processed within 3-5 business days. Today is July 1st, meaning it has been 10 calendar days (8 full business days) and the status is still stuck on "In progress". Every time I contact the live chat, I receive nothing but automated, copy-pasted responses telling me to wait because the financial department is working. I have already submitted a formal complaint to the license validator (Curaçao), but the casino keeps delaying the payment without any valid reason. I request Casino Guru's intervention to get my funds released.

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Dear alessandro00,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear alessandro00,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

The payment of €60 has just arrived

Il pagamento di 60€ è arrivato proprio ora

Dear alessandro00,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Karla Mayfly

Casino.Guru