PlayFast Casino - Pelaajan kotiutusta ei ole käsitelty.

Do not agree to pay my winnings. I haven't played with bonuses

I have e-mailed the documents required by the casino and uploaded them to their pages as well. I have been in contact with customer service several times and tried to find out but no one at the casino always refunds my game account?

Eivät suostu maksamaan voittojani. En ole pelannut bonuksilla

Olen lähettänyt s-postilla kasinon vaatimat asiakirjat ja ladannut ne myös ne heidän sivuilleen. Olen ollut yhteydessä asiakaspalveluun useasti ja yrittänyt selvittää asiaa mutta kasinolta kukaan ei vastaa palauttavat rahat aina pelitillileni?

Dear Pivi69,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.

Do I understand correctly that you have already provided all the required documents? Have you made any successful withdrawals before? 

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Thank you very much, Pivi69, for your reply and email. I am afraid that it can take a few days to fully review all documents. Since you only sent the last document recently, I would recommend you wait for at least one more week, so the casino has enough time to go through it and check all the details.

I will leave this complaint open, and if there is no development we will intervene. Please, keep us updated in the meantime.

Do I understand correctly that you have never deposited or withdrawn with the Skrill account here?

Yes I have not deposited or withdrawed with a Skrill account at this casino.

Kyllä en ole tallettanut tai nostanut skrill-tilillä tällä kasinolla.

so never. Only through my bank.

siis koskaan. Ainoastaan pankkini kautta.

Thank you very much Pivi69 for your reply. I will now transfer your complaint to my colleague Tomas who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Pivi69!

I will take care of your complaint from now on. I would like to invite representatives of PlayFast Casino into this complaint in order to help us resolve this withdrawal issue.

Hey

Fits and thank you very much for your help.

Hei

Sopii ja kiitos paljon avustanne.

We would like to ask PlayFast Casino to reply to this complaint. We are extending the timer by 10 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hey.

If the casino does not respond to the complaint then I will take the matter forward, ie I will contact the licensing authority of Curacao

Regards Päivi

Hei.

Jos kasino ei vastaa valitukseen niin aion viedä asian eteenpäin eli olen yhteydessä curacaon lisenssin myöntäneeseen viranomaiseen

Terveisin Päivi

Dear Pivi69,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’. I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review. I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.