Playbet.io Casino - Pelaajien kotiutukset viivästyvät.

imade $400cad deposit and when I won I tried to make a withdrawal and it got rejected 3 times did all the steps still rejected, they told me I had to wager 1X my deposit amount even tho I never had a bonus selected and I had played roulette and did multiple bets and won $1592usd so it was way pass the 1x wagering bullcrab there talking about these websites should be shut down

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear 199202,

Thank you very much for submitting your complaint. I am sorry to hear about the issue you have encountered.

I have reviewed the casino's Terms and Conditions and found the following provision:

"There are no withdrawal commissions if you roll over (wager) the deposit at least one (1) time. Otherwise we are entitled to deduct an 8% fee with a minimum of €4 (or equivalent in your account currency) to combat money laundering."

It is not unusual for casinos to require players to wager their deposit before processing a withdrawal. However, you mentioned that you had already met this requirement.

To help us verify whether the required wagering was completed, could you please clarify a few points?

Did the casino explain specifically why it considered the 1x deposit wagering requirement not to have been fulfilled?

Could you please request your complete gaming history from the casino in PDF or Excel format covering the period from your $400 CAD deposit until your withdrawal request, and send it to me? This will allow us to verify whether the required wagering was completed.

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

Dear 199202,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru