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I played a deposit and got a VIP bonus during the game without my knowledge! Without an announcement without a question I heard a spin of 5 euros because it was not displayed! You just confiscated my winnings! Criminal I didn't want bonus because it was apparently simply added during the game without my knowledge

Ich habe eingezahlt gespielt und ohne mein wissen ein vip Bonus während des Spiels bekommen ! Ohne Ansage ohne frage habe hör als 5 Euro eine Drehung gespielt weil es nicht angezeigt wurde ! Sie haben einfach mein Gewinn beschlagnahmt ! Verbrecher ich wollte denn Bonus nicht der wurde anscheinend einfach während dem Spiel zugefügt ohne mein wissen 

Dear Benjamin,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their assistance, but, before we do that, please could you forward any relevant communication related to this issue to petronela.k@casino.guru? I would like to check the exact explanation why the casino has confiscated your winnings. I hope we will be able to help you to resolve this problem as soon as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

Dear Benjamin,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.