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I tried to make a successful withdrawal via pix but it didn't go to my account and support didn't solve my problem

Tentei fazer um saque deu bem sucedido via pix mas não caiu na minha conta e o suporte não resolveu meu problema

Dear samuka144hz,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings? Was your account verified successfully in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Good afternoon, so to solve this, all I have to do is for my money to fall into the account and everything is ok because the support team made me even send a bank statement from my account and until this moment, none of the smell falls

Boa tarde então pra resolvemos isso é só meu dinheiro cair na conta e fica tudo certo pois a equipe de suporte me fez mandar até extrato bancário da minha conta e até esse presente momento nada do cheiro cair

And the support of the play fortuna casino is very weak, the attendants work most unwillingly because out of the 10 I spoke, 7 told me that the means of withdrawals most of them don't work and they had nothing to do but when we put credit there all the way and valid because the money is coming in and not going out but this served as a lesson not to put anything else in any casino

E o suporte do cassino play fortuna e muito fraco os atendentes trabalham a maioria de má vontade pois de 10 que falei 7 me disseram que os meios de retiradas a maioria não funcionam e nada tinham que fazer mas na hora da gente colocar crédito aí todo meio e válido pq o dinheiro está entrando e não saindo mas isso serviu de lição pra não por mais nada em nenhum cassino

Good afternoon I went to the bank to try to find out about my transfer and nothing is there they gave me an authentication number but nothing was found on deposit so if the company doesn't give me a solution I'll look for other ways for me to have my money in account

Boa tarde fui ao banco pra tentar saber sobre minha transferência e nada consta lá me passaram um número de autenticação pra mim mas não foi encontrado nada de depósito então se a empresa não me deruma solução vou procurar outros meios pra eu ter meu dinheiro em conta

Do I understand correctly that you are trying to place your very first deposit and your actual winnings were accumulated from a free bonus?

Dear samuka144hz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.