Platinum Reels Online Casino - Pelaaja yrittää saada loppuun KYC-vahvistuksen.

Has played a no deposit bonus .. when trying to withdraw the money, the casino started demanding documents to confirm the person ... gave the right! card (last three months utilities, etc.) .... photo of the card provided, nothing has changed!

Відіграв бездепозитний бонус..при спробі вивести гроші,казино почало вимагати документи для підтвердження особи...права надав!надалі:фото карти з якої зробляний депозит(,хоча я 2 тижні пояснював їм що виграш з бездепозитного бонуса,)копії квитанцій по оплаті карткою(останні три місяці комунальні послуги і.т.д)....фото карти надав,нічього непомінялось!Все по кругу,тянуть час морочать голову!**кідалово!

Dear Олександр,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly. I would suggest contacting the casino and find out what documents exactly are required and provide them in best possible quality and as soon as possible. If all the data is correct, there should be no reason for the casino to delay your withdrawal. Please let us know if this advice was helpful or we need to intervene. Looking forward to hearing from you.

Best regards,

Petronela

Dear Олександр,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

He did not contact the casino more than once. I gave them a copy of the rights of the Vrds, a copy of the bank account with all the details, photo cards .... etc ... the profile was not veiified ... the head goes crazy ... Kidal! !

З казино звязувався не одноразово.Надав їм копію врдійських прав,копію рахунку в банку зі всіма реквізитами,фото карти....і.т.д...профіль так і не веифікували...голову морочать...кідалово!!!

Dear Олександр, could you please specify the exact dates when you have started verification process and if the casino is still communicating with you? Thank you in advance.

Dear Олександр,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.