Platincasino - Pelaajien kotiutukset ovat viivästyneet.

I had requested a payout of 350 euros, but it never arrived even though it was marked as approved.

I also requested another withdrawal, which was approved after a few hours. Then, two days later, the casino itself canceled it, according to support, and I had €150 in my player account. I then requested this payment again, and it's already marked as approved, but no funds have been received. Previously, all my withdrawals arrived via instant bank transfer. The last three withdrawals have been a complete disaster. Support said there were technical problems with many withdrawals, but why don't they just re-enter them? They can see if there was a withdrawal that wasn't reversed.

I deposited as usual without any bonuses, I've been fully verified there for ages, but the last 3 withdrawals raise many questions and make you wonder if what they're doing there is still legitimate.

Hatte eine Auszahlung über 350 Euro angefordert, diese kam jedoch nie bei mir obwohl diese als genehmigt hinterlegt war.

Hatte ebenfalls eine erneute Auszahlung angefordert diese wurde nach wenigen Stunden genehmigt, wurde dann nach 2 Tagen vom Casino selbst wie der Support sagt storniert und ich hatte die 150 EUR auf meinem Spielerkonto. Hatte diese Zahlung dann erneut angefordert ist auch bereits als Genehmigt hinterlegt aber kein Geldeingang ersichtlich. Früher kamen alle Auszahlungen bei mir per Sofortüberweisung an die letzten 3 Auszahlungen waren eine reine Katastrophe der Support meinte dass es technische Probleme gab mit vielen Auszahlungen aber wieso legen Sie die dann nicht erneut an die sehen ja ob es einen Geldausgang gab der nicht wieder zurück gebucht wurde.

Hatte wie immer eingezahlt ohne irgendwelche Bonis, bin seit Ewigkeiten dort vollständig verifiziert aber die letzten 3 Auszahlungen werfen viele fragen auf und lassen einen grübeln ob das ganze noch legitim ist was die dort machen.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Platincasino.

Please allow me to ask you a few questions so I can better understand the situation.

• When was the last time your payouts were successful?
• Do I understand correctly that you wish to withdraw the entire amount of your winnings from your player's account, totaling 500€?
• Could you please share with me your communication with the casino regarding the issue, citing technical issues? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas