Platincasino - Pelaajan voitot mitätöitiin.

Hello! I received an email the other day from someone "Jack" that I have received 10% cashback that I could log in and redeem which I did today on 2022-12-05. I played and converted my 90 euros that I received in cashback and convert them to real money. But I continued to play for real money then got some quick bonuses of SEK 10 per spin. Which resulted in me winning up to SEK 9,000. I tried to withdraw the money but after 20 minutes it says canceled "Fraud" says just beware of this casino as they don't even respond to support you just get sent out.

Sincerely

Sam

Hejsan! Jag fick ett mail häromdagen av någon "Jack" att jag har fått 10% cashback som jag kunde logga in och redeema vilket jag gjorde idag den 2022-12-05. Jag spelade och omsatta mina 90 euro som jag fick i cashback och konventera dem till riktiga pengar. Men jag fortsatte spela för riktiga pengar sen fick några snabba bonusar på 10kr per spinn. Vilket resulterade att jag vann upp till 9.000 kronor. Jag försökte ta ut pengarna men efter 20 minuter så står där cancelled "Fraud" säger bara akta er för detta casinot då dem inte ens svarar på supporten man blir bara utskickad.

Mvh

Sam

Hello stampe1337,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Platincasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Was the wagering of the cashback finished when you received the other free spins? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear stampe1337,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.