Platincasino - Pelaajan tiliä ei ole suljettu pyydettäessä.

The casino is disregarding player protection.

After losing over €20,000 within a month, I contacted VIP Manager David and the responsible email address several times, requesting that my account be permanently closed. VIP Manager David repeatedly offered me bonuses to keep the account open.

Once the account was closed and the VIP manager DAVID simultaneously offered me a 500 Euro bonus if I reopened the account.

After reopening my account, I lost another €21,000. Had the casino or the VIP manager, David, adhered to player protection regulations, it would no longer have been possible to reopen the account, and I wouldn't have lost another €21,000!

I request a refund of the losses incurred after the account closure!

The casino has now deleted my account and is ignoring all my attempts to contact them.

I need your help.

Das Casino missachtet den Spielerschutz.

Nachdem ich innerhalb von einem Monat über 20.000€ verloren habe, habe ich den VIP Manager DAVID und die zuständige Email mehrmals angeschrieben mit der Bitte mein Konto dauerhaft zu schließen. Der VIP Manager DAVID hat mir immer wieder Boni gegeben, dass ich das Konto nicht schließe.

Einmal wurde das Konto geschlossen und der VIP Manager DAVID hat mir gleichzeitig einen 500 Euro Bonos angeboten wenn ich das Konto wieder eröffne.

Nach der Wiedereröffnung des Kontos habe ich erneut 21.000€ verloren. Hätte sich das Casino bzw. der VIP Manager DAVID an den Spielerschutz gehalten, wäre es nicht mehr möglich gewesen das Konto wiederzueröffnen und ich hätte keine weiteren 21.000€ verloren!

Ich beantragen die Rückzahlung der Verluste nach der Kontoschließung!

Das Casino hat nun meinen Account gelöscht und ignoriert alle Kontaktaufnahmen von mir.

Ich bitte um Ihre Hilfe.

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Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. Please allow me to ask you a few questions to clarify the situation.

• Could you please forward me the account closure requests you sent to the casino, along with the casino’s responses? My email address is veronika.f@casino.guru. Kindly include the confirmations of your account closures, as well as any communication regarding the subsequent reopening of your account.
• Have you ever mentioned gambling addiction or gambling-related harm as the reason for requesting the closure of your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply and cooperation.

Best regards,

Veronika